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Recent content by AvayaUser
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Printing call reports
If you use CMS at all, you can also log that extension (assuming it's a hard station) in as an agent. We occasionally log in our non-call center folks as agents when we want to track the number of in/outbound calls they are making. Then you can use standard CMS/Call Center Supervisor/NICE...- AvayaUser
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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Announcements as a wave file
I don't know of an easy way to do it if you're using TN750s. However, if you're using TN2501 VAL boards that are connected to your LAN, you can do it easily using the Avaya Voice Announcement Over LAN software package that should come with the VAL boards. The VAL Manager software has a...- AvayaUser
- Post #3
- Forum: Avaya: CM/Aura (Definity)
