Recent content by ArturP

Does anyone have tested the external HDD (with RAID1) connected through USB to perform and restore backup of the Avaya CMS R16.x server? Can you recommend a particular model of such a device? Thanks for help

This is S8500 CM 2.0 with CMS 12. I know that I can run report from CWC but it shows me only global information about quantity of calls by CWC. I need report on which I will be able to see how many call was made by agent for each CWC. Thanks

Is it possible to design report on which we can see CWC report by agents (how many calls for each CWC made particular agent? Thanks.

The error only appear when I use "order by ROW_DATE", if I don't use this, the report works fine. I was tried using dsplit instead hsplit but it doesn't change anythink in results.

I have used calculation like this: "select hsplit.I_STAFFTIME/(hsplit.INTRVL*60) from hsplit where ROW_DATE = 38640 and SPLIT = 1 and ACD = 1 order by ROW_DATE" and the CMS return "Informix error: -309" What do you think about?

Hi, I was trying to do report on which will be presented AVG_POS_STAFF by days, but CMS return error. Do you know how should I define such field and row serch to get righ results. Thanks

Thank You for help.

Does anybody know how to export CMS custom report to Excel?

Is anybody know how set up post dialing option for xmobile station in Definity G3csi MV1.1 Offer B (without EC500 - I can't set this by changing xmobile configuration set). Thanks.

Than You for help ReallyRotten. I was trying to do sumarizing for last two days (11&12 august) but without success. In CMS error log appear information: " 1350 8/12/04 11:11 PM 3 1 ERROR GENERAL error internal to process: Unable to successfully complete...

For few last days I couldn't generate any historical reports (daily, weekly,...). CMS system informing me that there are "No records found". (But I can generate integrated reports). Any ideas? Thanks