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Recent content by ArtooD2

  1. ArtooD2

    Problem with Echoing on BCM 400

    Hi everyone, Thanks for quick reply. I have not seen the customer yet. I may go there next week. I will definitely try all of these options. Thanks
  2. ArtooD2

    Problem with Echoing on BCM 400

    I have installed BCM 400 with 2 x full PRIs few weeks ago. Two DTM cards were installed in the main unit. I set one card to be Bus 6 (clock source: Secondary External) and Bus 7 (clock source: Primary External). The customer complaints Echo can be heard very loud during the incoming or...
  3. ArtooD2

    Reporting for Call Center Issue

    bluemr2, my answer to your question is Yes, I can run real time stats. gberger, I put the Ip address for each wallboard. SupportDude, I will check the connection Parameters Tomorrow.
  4. ArtooD2

    Reporting for Call Center Issue

    Recently, I installed BCM 400 with Call Center, 4 skillsets, 12 agents and RCC. The customer provided a new PC only for RCC. I can run reports no Problem. I am having problems receiving messages on the Ipview SoftBoard. I have tried to send short instant message (Log In) to one or more...
  5. ArtooD2

    Upgrade BCM 3.7 to 4.0

    I upgrade was done successfully. Thank you guys.
  6. ArtooD2

    Upgrade BCM 3.7 to 4.0

    Guys, Thank you for all the info. Tomorrow, I will try to remove all CDR files and run the upgrade.
  7. ArtooD2

    Upgrade BCM 3.7 to 4.0

    I tried to upgrade BCM 3.7 to BCM 4.0 I was unable to run pre-check upgrade tool successfully. The pre-check failed because Existing Call Detail Recording storage exceeds 200 megabytes on BCM 3.7. Is there a way to remove existing data from a storage and limited to 200 megabytes? Thanks
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