Recent content by ARNOLD001

I would like to recover an ACD number that is no longer in use. According to Sinner2 from thread965-1342046 I would need to delete the ACDART (Acd Routing Table), ACDRS-DS (????), ACDRS-RS (????). Not sure what these two last acronyms stand for, as I don't see them in the ACD Administrator...

Yeah, I did attend several basic course; Xpressions, Acd, and Hiapath Admin. Unfortunately the instructor refused to go over any advance commands that were not part of the course. It’s quite expensive to attend a weekly course in Dallas. Thanks, for the response though.

Thanks, I wish could find a site with some basic AMO commands to implement.

Hi, I accidentally deleted a PEN (active user) before loggin it off. How do I convert this Pen back to "logged off" status. I have the following tools: MANAGER, ASSISTAN, and of course expert mode available. Thanks in advance.

I would like to recover a DID # that is built in ACD (including agents,) so, that I could use the aforementioned DID as an extension. My question is; What is the proper way to do this? Thanks in advance. Hipath 4000 Procenter ACD administrator 1.0

Hi, I have a VMbox built somewhere that is pointing to a MWI that already has a VMbox assigned to it. Is there anyway to find out where the other one exists? I have a hipath 4000 and use the expressions assistant. Thanks.

Thanks.

Any one know how to set the time/date on the hipath 4000? Thanks

I have an option 61 rls 21 switch. During the past few days, our Operators are receiving calls in which they could only hear "Dial Tone". Now I've heard that this is caused by a telephone set beign Forwarded to itself, creating a loop. Is there any way to find this set? I have traced...

It sounds like you have to dial a digit like 9 before the actual number. also check your tgar and ncos.

I have setup 6 analog ports, which interface with a dictation system. At the moment, if busy, each port hunts to the next port and so on....Once all ports are busy I have the first port forward no answer (FDN) to an external number ie..(91234567). All works fine up to this point. Now if another...

HI ALL, IS THERE A WAY TO SEE HOW MAY USER ARE BUILT INTO MERIDIAN MAIL? I AM CURRENTLY IN RLS. 21 THANKS IN ADVANCE.

Where would I find how manny conf channels are available to me? Thanks in advance.

I would like to know how many people can listen to music on hold at the same time. below is a list of my RDB. I have 3 TNS built for this route: Thanks in advance. TYPE RDB CUST 00 ROUT 14 TKTP MUS ICOG OGT SRCH LIN STEP ACOD 699 TARG 03 04 OABS TIMR ICF 512 OGF 512 EOD 13952 DSI...

Thanks everyone, for all your help (tonyx, wolfi24, and aceworlock), I have successfully implemented everyone's suggestion on several phones. <<<<END of thread>>>