Recent content by ARCserveUser

If you don't have the old cert. Then you will have to push the new certs to all the client's pki folder and if the clients are still pointing to the old server (differnt name) you will need to copy the GRC.DAT file to the clients as well...

Are you sure you can get to the internet from that box. Or are you using a Proxy server?

SAV 10 and above req. certificate to match on the client and the Parent server. If you are upgrading your SAV infrastruture make sure, 1) Upgrade the Parent server first. 2) Upgrade your PC's SAV and SSC to the same versrion. 3) Roll out to the clients from SSC from your PC. The cert is...

go to symantec website and search the knowledge base for "manual uninstall

Did you install the license file correctly? Or maybe your license file is expired.

50K clients per parent server? wow...that's alot. You sure you don't want to split them up to few other parent server under the same Group? Anyway, check the max size of the registry key...maybe it over grew the max size of registry key file.

The default uninstall password is "symantec". Or if you have SSC console install. You can change the uninstall password for the clients or disable it. Or you can look up the manual uninstall procedure on the symantec web site.

oh plus they haven't fixed the problem where a protected server from one group couldn't get def update from another protected server in another group. Both servers are on SAV10. However SAV9 server from another group will get update with no problem.

Link for manual remove of SAV 8.0 http://service1.symantec.com/SUPPORT/ent-security.nsf/6fffc7260966992188256bf300818635/40814e0bdb4a52d188256c130072ca45?OpenDocument&src=bar_sch_nam

Use manual uninstallation. Here is the link from Symantec support website. http://service1.symantec.com/SUPPORT/ent-security.nsf/6fffc7260966992188256bf300818635/40814e0bdb4a52d188256c130072ca45?OpenDocument&src=bar_sch_nam

Finally. But I am holding off the roll out until they have the fix in the next build instead of using workaround. Thanks

The new SAV 10.0.359 has scheduled start up quick scan automatically setup during installation or rollout. Call to Symantec and they are awared of the situation but is working on the solution. I personally does not want to visit 1000 plus workstations to remove it manually. Is there any other...

You need to set some exception in the XP SP2 Firewall setting in order to make the client talk to the parent. More information on the sysmantec web site.

Quick question. Do I need Brightstor agent and Openfile agent to backup the PDC and DC in Windows ADS? Or I don't need those agent at all. Just use the backup that came with Windows? Thanks

We just use SQL's own backup to backup those enssential databases to the hard disk and use Arcserve to backup those SQL backuped files. Works great and save $$$ for the SQL agent.