Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations bkrike on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Recent content by arcopress

  1. arcopress

    nsvc with CCR

    I've used NSVC for years... It's quite helpful in the event of fire alarms,emergency meetings, etc... I've got a new client that uses a CDN (CCR) for their entry point, and I assumed that Night Service would still function, given that the CCR Script dumps the call to the ACD Q. NOT ! When the...
  2. arcopress

    ccr syntax for wait time in Q with ACD MAX

    Could someone give me the correct syntax for a script that would indicate "All agents are busy, your estimated wait time is x Minutes" using a ivr vm treatment (I don't have any spare rans)... I simply want the client to hear the estimated time, with NO option to bail out or leave a message...
  3. arcopress

    Need some advice on Palm contacts. . .

    You could aslo try www.chaoshost.com, which is run by the same folks that make Time & Chaos PDA PIM software (www.chaossoftware.com) as an alternative to the Palm-based app. Check it out.. Made specifically for enterprise, allows various levels of passwording,synching, backup, etc. Time and...
  4. arcopress

    LNR with forced auth code question..

    I've got an opt 11 with forced 3 digit auth codes in place w/ my LD carrier (Conversent).. When invoking LNRedial after completing the first call (or a busy), I get a retrain from the PBX ... I assume that's because it's shipping out the entire string INCLUDING the 3 digits at the end. Any...
See more

Part and Inventory Search

Back
Top