Recent content by applepie

Thanks for all the help so far. Sorry, but we use set based admin for the miran. How does that change the password I use. Thanks

I just need to re-record one of the announcements.

release 3, and we're using terminal based we had avaya system, but just installed the opt 81 in march, have had no training, it's fun..

how do i find what the miran access code is for opt 81c? thx.

Am looking for downloadable admin docs for Centigram voicemail systems. Searched the web but can't find anything. Can anyone help?

That didn't work. Also I tried clearing the fields on auto-attendant business schedule 1. Cleared fields on auto-attendant routing table for called numbers 5559 and 5000 (main auto-attendant). The operator activated the hunt-nights button to test, and time-out call at 4:30 went to day mailbox...

Think I may have figured out how to do this. The day mailbox will change to 5559, and removing 5559 from the auto-attendant routing. The auto-attd schedule must be overriding the activation of hunt-night button.

No night destination on either trunk group. The calls are coming in on the auto-attendant so they follow the day and night mailbox routing on the auto-attendant routing table.

We have an auto-attendant set up, where callers can time-out to the switchboard operator. The timeout extension is 5559, the operator hunt-group extension. Operator hunt-group has night destination of 2180 which is a voicemail box. In the intuity auto-attendant routing table, the incoming...

Am trying to get reports for an acd group for week of September 22. Seem to only get data far back as Oct 3. Is there default for how long data is retained in the system? Using command 'list bcms agent 7338 day 09/22' as the system asks for MM/DD format. Any help appreciated.

Can anyone explain the basics of how a modem pool works? Is it used for DID and non-DID modem lines?

We're looking at using the company On-hold Marketing Systems (ohms.com) for professional voice for our auto-attendant voicemail box greetings. One option they use to transfer the recordings is direct telephone upload from their studio by phone patch. Does anybody know how this works, do they...

We're considering professional voice recording for mailboxes on our auto-attendant, and want easy way to navigate and do recording on 18 mailboxes. Is there a way to do this without them having to call into the system separate for each mailbox? Thanks!

There's no ACW time field on hunt form. Found in the docs that Timed ACW needs to be 'y' in sys-para customer options. Ours is 'n'. Must be going into ACW because of RONA setting, 4 rings. Should try setting it to a higher number? Thanks.

Since I changed an ACD hunt group to have queing (no vector), they notice they go from auto-in to aux-work, without pressing any buttons on their phone. What should I look for? Thanks!