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Recent content by Antaew

  1. Antaew

    Avaya CMS Supervisor Call Volume Reporting

    My question is, if call X goes to vector 1274 and is not answered, but rolls into another waiting queue (e.g., Tier 1), when Tier 1 answers that call, is call X included in the ACD count for Tier1? In that case, the sum above would be over-reported, because we have added the full inbound AE...
  2. Antaew

    Avaya CMS R16 Error-2147467259 Location: Main_DoAction

    I received this error message while trying to login to CMS Supervisor after it was re-installed. I cleared the cache but was unable to resolve the error. Can anyone offer a solution? Thanks
  3. Antaew

    How do I block Verint from recordin

    How do I block Verint from recording Credit Card information from the Customer. I know there's a setting to block it somewhere.
  4. Antaew

    Panasonic TDA50 Hybrid

    Can someone please advise me on how to turn off Music on hold on my TDA50 Hybrid. I attempted to turn BGM off through the phone but was unsuccessful. Please Advise..
  5. Antaew

    Avaya CMS Supervisor R18 Error 6- Overflow

    So should a reboot of the User's PC resolve that issue?
  6. Antaew

    Avaya CMS Supervisor R18 Error 6- Overflow

    Can anyone help with this? I haven't seen this error message before. Thanks
  7. Antaew

    Avaya One-X Agent 2.5

    I have an agent set up in One-X with all the proper credentials but when she logs in, it won't go past the Registered screen. I can see her extension on the Pop up. Any ideas why I can get past the Registered window. Please Advise
  8. Antaew

    Avaya Partner Voicemail

    All; I haven't worked on a Partner for several years. I'm having trouble setting up the voicemail for extension 10. When I call the extension, it'll ring and the greeting plays. I'm not getting the beep to leave a message, it disconnects on me. Can someone help refresh my memory on what needs to...
  9. Antaew

    Definity G3 Call Route

    I'm trying to call a 844 area code from my Definity G3 but the call is unnsuccessful. I keep getting a denial code 1164. I tried to adjust the call route by removing the "9" but the call still wouldn't complete. Please saee the call trace below; With the "9" inserted in the route pattern...
  10. Antaew

    Cov Path on internal calls

    All; I created a call answer group with 5 extensions. If no one answers, the call goes to voicemail. What do I change so internal calls can ring the extension and not the Call-Answer group? I want to be able to transfer calls to the stations voicemail. Thanks
  11. Antaew

    CMM Embedded Voicemail

    This is a new install. Below is a Li trace. LIST TRACE time data 16:19:51 TRACE STARTED 03/20/2015 CM Release String cold-03.0.124.0-22098 16:20:20 active station 3010 cid 0x129 16:20:22 dial 3010 16:20:22 redirect station...
  12. Antaew

    CMM Embedded Voicemail

    I have a CM 6.2 with an embedded CMM. When callers transfer into the Voicemail after 4 rings, its asking for an extension instead of just tranferring into the voicemail and letting you leave a message. Is there a fix for this? Please Advise
  13. Antaew

    Program Private Line Button

    Thanks for the advice. It worked well
  14. Antaew

    Blocking Phone Numbers on Merlin

    I didn't think so. I'll go back to the LEC. Thanks
  15. Antaew

    Blocking Phone Numbers on Merlin

    Does anyone know if the Merlin is capable of blocking cetain incoming phone numbers? If so, please advise. Thanks
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