Recent content by annacat

Take a spare phone at the remote, tap into the speaker leads and run them into the page amp input. Call the extension (if voice comes out speaker), and the audio will connect out the page speakers... Hope this helps

It looks like the grey housing that the cord plugs into is wearing out. Are you sure the handsets aren't being plugged and unplugged a lot? Maybe if the tab accidently is being depressed when hanging up it is causing the cord to be removed more times than normal. Are the users plugging and...

If it keeps coming unplugged/breaking you could cut the tab off just a very small amount. This would prevent the little tab portion that sticks out from being depressed. It could be possible that the tab is catching on the phone cradle as it is hanging up and wearing out over time from...

The Iwatsu ECS product with ICON phones can do bluetooth. Go to this link to view phone options (you may need to copy/paste into your browser: http://www.iwatsu.com/index.php?option=com_docman&task=doc_view&gid=190&tmpl=component&format=raw&Itemid=186 What city/state are you in?

I would first reset both units. Has their dialtone providers changed? Confirm the dialtones and that the switch port extension is working before plugging into the unit. Call to the number on the switch side to confirm the modem is answering.

Easiest thing to do would be a reset, that usually fixes issues like that. You may need to reset both ends. Is the phone on port 7 having problems? Try running the optimize at both ends.

The system needs to be properly configured for PRI, outbound dialing needs to be configured for optimized routing. What version is the system? If direct co line appearance is set for testing can the user dial out, can the carrier see the channel accessed? Confirm the trunks are set for DP in...

Hi we have taken over a site that someone else installed a ACS 7.0 91E. The customer wants to have a line ring directly to the auto attendant (employee backdoor). Also have a user who we programmed a line to ring to directly (boss) but the call does not go to his mailbox, it just rings...

Hi, We are looking at implementing a POS for a liquor/ package store and possibly add the bar sales portion later later. Any recommendations? Looked at Rocket, Win EZ, Biztracker online. We are simple and not needing complicated setup, just credit card, setup discounts, basic inventory...

I just had FIOS installed with an Actiontech MI424-WR router from Verizon. I am trying to setup a VPN connection to my office. Verizon says that they don't support VPN but you can set it up... I am not sure if I need to remove their router (which they say will not allow some of the TV/DVR...

Thanks, I figured that was the case. I just thought I would see if anyone had any tips to make it easier.

Hi, I have a customer that is wanting to switch from a CICS to MICS system (growth). I was wondering if the CP 100 will need to be totally reprogrammed from scratch or can I just change extensions from 2 digit to 3digit. Thanks. Also is there any way to upgrade the CICS to MICS and retain any...

Do you have the release notes for 5.0.1?

Hi, Have a customer that wants 30 TDM phones and 12 lines, with aa/vm, 4 ata ports, and a 4 trunk VOIP gateway to network to other BCM sites they have, as well as remote programming. Not sure if the BCM 50 will fit the bill or should go to 100/400. I like the fact 50 is on new OS instead of NT...

OOPS, I just remembered that hunt groups must be three digits, I will try setting up and see if it works.