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Recent content by andybond

  1. andybond

    CMS R16.3 on Windows 7 (32 or 64 bit)

    We are currently migrating users from XP to Windows 7 Pro. When using CMS supervisor R16.3 we are experiencing issues when running real time reports where they freeze (Not responding). We then have to restart CMS supervisor for the user to logon back onto CMS. Wondering if you had come across...
  2. andybond

    Avaya CMS exception cannot trigger more than once within an interval

    I set up a skill exception under the Time call has waited in queue. For some reason it only triggers the exception once within the interval (30 minutes) I found the following description on Skill/Time call has waited:- This is the total acceptable time any call in queue remains unanswered before...
  3. andybond

    Are contactstore calls encrypted on the server.

    I need to find out if AVAYA contactstore calls *.wav files are encrypted on the Linux server. Our version of Contactstore is 7.3. Thanks
  4. andybond

    Witness Database

    Could I please ask a question regarding ContactStore. I am kinda new to it and would like to know the type of database it is and how you are connecting to it. Hope that is ok
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