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Recent content by andercom

  1. andercom

    InfiniteOne mobile app with same extension no. of the deskphone

    I don't think you can have the same extension on both while both are simultaneously registered. You can work around it by assigning the mobile app a different extension, then enter that extension in the 'Follow me' settings of the desk extension. This will cause both phones to ring when the...
  2. andercom

    ATT cell phones Inbound DTMF not recognized by UCX IVR

    Thanks For the info. I did have RFC2833 protocol set for the sip trunk and it was confirmed that the Allstream gateway was as well. For what it's worth, the problem 'magically' went away later that day and hasn't returned. I hate not knowing.
  3. andercom

    ATT cell phones Inbound DTMF not recognized by UCX IVR

    Hi all, I have a customer with multiple UCX 250's R6 all updated, each with an Allstream SIP trunk. Recently they have received complaints that some callers can't navigate the IVR via touchtone. After some experimentation, we found that the problem only occurs when using ATT cell phones(all...
  4. andercom

    remote agent

    Hi all, I have a customer with two sites, both current UCX 250's, both have a Que setup with 4 or 5 agents each,, all 5010 infinity phones, all in Xstim mode. Each site can monitor the other's que via a wallboard, and there is a sip trunk tying the two systems together. An agent at site A...
  5. andercom

    keep alive

    Thanks curlycord...that was very helpful.
  6. andercom

    keep alive

    Does anyone know how the 'keep alive' feature in Nortel Settings works? I have had some issues with remote 5010 phones disconnecting and reconnecting constantly. Others on the same system have no problems. We've done lots of troubleshooting on the sonic wall, and the remote router to no...
  7. andercom

    Disconnect Issues

    I have a ticket open with Callisto. We have packet capture running and are hoping for a call example durring the capture. I will update callisto if/when they can investigate.
  8. andercom

    Disconnect Issues

    I should have called it a SIP proxy, my bad, but actually, If I must explain, they were the ones that wanted to put that proxy in to provide service. Not me. I thought it was unusual also, and it's the only setup I have like that. It's most likely because the customer uses comcast for...
  9. andercom

    Disconnect Issues

    SIP trunk to allstream (local sip gateway on customer network)
  10. andercom

    Disconnect Issues

    Thanks for the suggestion. I will look into it, but I feel like it is unlikely due to this only happening to a few extensions out of 50 or so.
  11. andercom

    Disconnect Issues

    Hi, this one is stumping me. My Customer has a UCX 250 with 4 DSM 16's, T7316e's throughout. Everything has been updated recently as part of solving this problem. The symptoms are that a Que agent receives a call, but several times a day, can not release or hang up. One phone in particular...
  12. andercom

    Phantom ringback tone

    Updating the firmware (again) took care of the issue...thanks.
  13. andercom

    Phantom ringback tone

    Hi, I have a customer with an odd problem. UCX250 updated with infinity 5010's in xstim mode. Their phones were connected on the 2nd lan port on the ucx via a poe switch, but the customer decided to move them to be on the main network . There are only 16 phones, so they did not use a vlan to...
  14. andercom

    Forward voice message to remote site.

    Thanks for the response. For reasons of their own that don't totally make sense to me, and other reasons that do make sense, like not having speakers at the workstations, the customer does not really want to utilize the voicemail to email feature. Even as I suggested that they do it just for...
  15. andercom

    Forward voice message to remote site.

    Hi, I have a customer with 5 sites using a UCX250 at each site interconnected over private intranet with SIP trunks. They have a situation where a caller leaves a voice message at site A, and the user needs to forward the message on to site B. I suggested using virtual extensions as a drop...
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