Recent content by AMDGB

Hi I am having a problem getting our Definity to detect answer machines. we have a soft dialler installed and integrated with Definity through Centre Vu CT. It is connected at switch level through ASAI and I have many CTI stations on the switch to allow the succesful passing of calls and info...

Thanks for the info Basically this guy is a programmer who has been in the business for quite a while. He gets direct calls from the business instead of the business using the correct channels. We want to take his number off the directory and ensure that nobody knows his ext no so users cannot...

Hi One of the staff wants to be able to call users internally, but have all his calling details hidden from the display of the receiver of his call. I cannot remove his details from the name field on the station as we need them in there for voicemail. Is there a field in the station pages...

Please help Is there any way that service observe can be set up for a line manager to have access to their team only. For example: we have 10 teams all sharing the same COR hierarchy. Each team manager needs to be able to listen to their team but not to any of the other teams? I have looked a...

Great stuff. The ASAI station is the key. I have recommended 2 mapd's purely for resilience. Thanks folks

Heres another one. I'm getting a lot of technical questions today. We are installing CT server as part of a temp CTI solution. This is in conjunction with a large CRM project. Another project is on the horizon regarding a dialler. We currently have a dialler (disconnected) which needs CT...

We are also looking at this over frame relay for our retail shops... Our existing Avaya kit is a R9.5 G3r over multiple sites, several IP600's for regional offices. All networked with either ATM or IP.

Hi Looking for some help. Looking to open a new office in the UK 200 miles from main sites. I am considering IP phones as a solution (concerned about packet loss over distance) but have heard of a new Avaya product called IP office (new network alchemy). I am having trouble getting non biased...