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Recent content by alihsn

  1. alihsn

    IP Office 403 hunt group overflow

    Hello experts, I want to update you on the situation: I have set up the Que for the overflow to work as per the help files of manager: but even when all extensions are busy in group1, the call stays in que for 10 sec before overflowing to group2. Finally, still cannot get the extensions to...
  2. alihsn

    IP Office 403 hunt group overflow

    Hello again, sorry for not posting the settings earlier, here they are: Hunt group 1 Ring mode: Rotary No answer time: 5 Overflow time: 10 Queing: on time : 1 sec overflow to group2 and group3
  3. alihsn

    IP Office 403 hunt group overflow

    Hello again, I have tried the overflow group, the way you advised me to. The problem is individual missed calls per agents: When a agent misses a call, it does not show up in the callstatus, like it used to before the upgrade. Finally, I dont want the calls to overflow to group3 directly...
  4. alihsn

    IP Office 403 hunt group overflow

    Hi, thanks for your suggestion. I shall try it first thing in the morning tomorrow. I also have another newbie question: if I set the no answer time at 8, it only rings on one agents desk in group1 for 8 sec. I have set individual no answer time at 4. I assumed it should go through two agents...
  5. alihsn

    IP Office 403 hunt group overflow

    Thanks for you reply, The group1 overflow is group2, group2 overflow is group3 and group3 overflow is group1. As per my understanding I have configured it to work in a loop.
  6. alihsn

    IP Office 403 hunt group overflow

    Hello members, first off, thanks for platform: it has ceratinly helped me a lot. Coming to the question, I am newbie so please bare with me. We have IP403, with two analogue extensions of 30 and 16 ports. The issue started a few weeks ago, when the entire system just crashed and blanked out...
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