Recent content by alamtnman

Hey guys I have a customer that I have auto attendant set up on 3 time profiles normal and after hours.(8-5-normal,5pm-12am- after hours and 12am-8am-after hours ) and I did not not set up any time profiles for holidays ( i am new to IP office and this was my first one and I didn't think...

just picked up a new customer who has an 0x32 and flash talk they are using two ringing services a day and a night. during the day service (ring group 001)the system sends calls straight to a CCR tree. the night service rings (rg002) several sets 3 times and goes to the receptionist...

thanks everyone. I will try to find a lower version of software. looks like that's my only hope. FYI curlycord I did try reinstalling the software and powering the system down and and replacing it with the other 2.0 software but that didn't work. btw if I get my vendor to send me a 1.7...

I tried shorting the cap and I would try the other solution but I don't have another software version that is below 2.0 so I am kida stuck. but I did short the the cap just using jump wire but I could go back and get a 100 ohm resistor but I don't know if that would make a difference. but thanks...

ok I have a flash talk that vendor shipped wrong software they sent me VLM 2.0 (voice mail light) software. I got them to send me a new regular 2.0.10 software. but apparently the original software is married to the system because AA and CCR are still not allowed. I have read a couple of post...

thanks everyone , one location has charter Phone lines and internet the second site will be Comcast. not sure of the Speeds but faster than DSL I'm sure. my equipment provider quoted me the two vce licenses and 2 netgear firewall/vpn. if I look up the small community networking will it...

\ I have a ip500 essential edition with 9.0.500.972 software. customer has just bought a new building in another city and want to purchase a new ip office and link the two systems so they can call each other without long distance. Im not sure where to begin.(old nortel guy learning the ip...

I have a user who cant transfer messages with Visual VM but can with the embedded VM commands. when they try the Vmail transfer in Visual vm ( 9508 sets) the VM appears to go to the other extension the message will appear and show the correct time length on the set but will not play, you only...

Just curious. How much time/money do you add to the cost of avaya IP office quotes for return trips for warranty and software updates. I just started Installing IP offices and thought I had enough markup and labor to cover everything and I do for the initial install but I have had to go back to...

when customer has a voice mail in their billing Group voice-mail or any group voicemail and they try to copy/send it to another extension not in the group the message goes, it shows the proper time and length but when the extension tries to play the message there is no audio or just a couple of...

Thanks that worked but I really need the time profiles to work. this is for a dr office and they need an after hours message too T.R. RCDD there may not be any stupid questions but their is a bunch of inquizative idiots (myself included at times)

first off new to IP office so this is something that's probably something pretty simple but I cant figure it out. I have built an Auto attendant. it will answer the call but not play the greeting/message you can press 1/2/or 3 and it will go to the correct option. i recorded and save the...

Are there any call recording solutions for the IP office 500 v.2 that might be cheaper than upgrading from a essential eddition to the Preferred (vmpro) and adding the external server. I have a small office that doesnt really need to record alot off calls. they have 5 9508 sets and 10 nortel...

thanks that was just what I needed., not sure why I couldnt get it to pop up when I tried to google it. actually looks like a decent system. guess ill find out when i get there. T.R. RCDD there may not be any stupid questions but their is a bunch of inquizative idiots (myself included at times)

Does anyone have a resource/manual for an Esi IVX S class generation 2 phone system. I have a customer who has approached me about pulling some cables and adding some phones to his system. I am a Nortel guy and have fooled with some Panasonic and NEC systems but i can not find anything on this...