Ah, OK. I had it in my head it was the Extension ID that was being used by the IPO to associated with the phones. I'll try a clear and see what happens. Thanks.
I have a user who was complaining she needed a new phone - the LCD was scratched. We gave her a new phone, an Avaya 9611G. Plugged in the phone and it has a different Extension ID of course, that was pointing to a different user extension - presumably the one that the phone was initially setup...
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