Recent content by 81Charlie

LD 20 REQ PRT TYPE DNB CUST DN 68 This will print all to the DN's the start with 68...

John, Should he add OLA to the class of service options instead? I've also seen issues with ACD agents when the ACD queue has RDNA = YES. This setting will prevent ACD agents from making outgoing calls unless they are logged into the queue.

When building a 3905 phone, the PBX generates inappropriate error codes for the key number I am programming. Any ideas? Programming example#1 KEY 0 ACD SCH3942 !ERR SCH3942 SCH3942 For Touchphone and M2000 series digital sets, this feature cannot be defined for this key number (17-35)...

LD 88 REQ PRT TYPE AUT CUST 0 SPWD <secure data password> CODE <enter>

DaveKata or kavindahmed, I am in a similar bind, how did you solve this situation?

BDog2020, If you are using the Meridian Mail voicemail system, you don't need to change the phones, just use the VSDN table to route calls from those extensions to your new voice service. You will need to create a vsdn entry for each phone, and remove the VSDN entry once you are done. Keep...

Avotus has a stand alone Call Center product. http://www.avotus.com/site/sub_prodservices/icm-nortel_specific_modules.html

I would build an Announcement for the user in the Voice Services Administration and then use the VSDN table to link his extension with the announcement (AS). When the user returns, delete the VSDN entry. You don't need to make any manual changes to the user's voicemail account, and other...

Choby, WBHB has a good point. Did you want to assign a name to your ATT instead? Print out your info: LD 21 REQ PRT TYPE ATT (or ATT_DATA) CUST <enter> Look for the ATDN, then assign a name to it in LD 95. Cheers,

Dean, Try the follwing changes (with fancy TGML): LD 23 REQ =CHG TYPE = ACD ACDN = <ACD DN> OVTH = 0 TOFT = 30 OVDN = <overflow DN> The Overflow Threshold (OVTH) is the value at which calls entering the queue will overflow into OVDN (0 = overflow calls when no agents are available)...

In MerMail, goto Voice Administration => Voice Service Admin => Voice Menu Definitions. This will allow you to build the menu structure and assign different keys i.e. 1 EM 5432 (pressing two will transfer call to voicemail account 5432) 2 CL 4321 (pressing two will transfer call to...

In Call Pilot, check the prompts for Rotary phone users and No Response. I would assume one of these contain the extension of the person who these calls are being forwarded to. Cheers,

Try the following: LD 81 REQ LST CUST FEAT RNP RNPG (whichever group you are interested in)

Try changing the real ACD Queue 31044 so the OVTH = 0 OVTH determines how many agents need to be available before calls entering the queue will overflow into the OVDN (31111). OVTH = 0 should overflow calls when no agents are available. Cheers,

Please post the ACD information. Also, what voicemail system are you using? The revert DN might need to be updated. Cheers,