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Recent content by 573dawn

  1. 573dawn

    Office 2007/Vista, can't find document I am looking right at?!?

    I actually found this one out, and it is stupidly simple. Here it is (credit to porthale, on a thread at another forum http://www.pcreview.co.uk/forums/thread-1790606.php): To resolve this problem, follow these steps: 1. In Microsoft Office Excel 2007, click the Microsoft Office Button, and...
  2. 573dawn

    Does Avaya have field techs?

    Morning all, well, drops occurred over the weekend, I am bummed out. Meanwhile, my BP sent me the following, I'm very concerned here: We are still planning on being there, but there will not be an Avaya rep on the phone. They stated to me that there is no current trouble ticket on the...
  3. 573dawn

    Does Avaya have field techs?

    aarenot, I agree, I know that the implementor had 1 week training on this system at some Avaya classroom. In fact, when they first installed the system and arrogantly proclaimed that they wouldn't allow me to work on it for a year, they made the caveat that they would allow me work on it if I...
  4. 573dawn

    Does Avaya have field techs?

    TheProvider, thanks for the compliment :) I have a basic need to solve things, ad once my teeth are sunk in, I obsess until I find a solution. aarenot, I wouldn't have expected them to configure my network, but it might have been nice to know they should have done one at the time. I can fully...
  5. 573dawn

    Does Avaya have field techs?

    Oh yeah, that letter was about a week before I found this forum and discovered that the problems weren't necessarily related to "my network" but rather to their shoddy configuration.
  6. 573dawn

    Does Avaya have field techs?

    He also says that they maintain "thousands" of systems, a claim I find dubiuos considering that this is a fairly small market. Our three county area has approximately 80k people, how many "thousands" of systems could ther possibly be?!?
  7. 573dawn

    Does Avaya have field techs?

    aarenot, are you telling me that the BP is REQUIRED by Avaya to have TWO trained installers to be allowed to install these?!? I am not 100% certain he doesn't, but I can distinctly remember my BP telling us that he "really needed to get someone else trained on this" because the installer has...
  8. 573dawn

    Office 2007/Vista, can't find document I am looking right at?!?

    Hi All, I am seeing Office 2007 and Vista for the first time in a troubleshooting role, and this has me stumped. User has Excel document emailed to him. He tries to open it from Outlook, tells him it can't find it deeply buried in a subfolder of the user in Temporary Intenet Files. I look, and...
  9. 573dawn

    Short code dilemma, can't steal calls?

    aarenot, I'm just happy to know it can be done! I try to avoid using strict shortcodes because, well, users find them too confusing. They want a single button, so that's what I try to give them :)
  10. 573dawn

    Does Avaya have field techs?

    Thanks everyone :) aarenot, LOL! I have actually had that thought a couple times. I have to wonder about all these other systems they claim to have installed that are "100% stable and happy". I mean come one, how many small businesses in a rural area with a tourist driven economy actually have...
  11. 573dawn

    Short code dilemma, can't steal calls?

    You guys all make me feel so much better :) aarenot, I was holding onto those last shreds of respect so that next time I see them I wouln't spit in their general direction. In other words, my boss made me. I told her a couple days ago that I was done with them. She made me talk to them...
  12. 573dawn

    Does Avaya have field techs?

    Thanks AZJeepGirl! And kurthansen! I will keep you posted over the weekend :)
  13. 573dawn

    Does Avaya have field techs?

    kurthansen, originally internal calls were being dropped, we eliminated that when we finally removed all the mesh routiing. Now it is most often straigh inbound, or transfers from our Hwy location. I also had 2 drops in the last week from my 1mm, same error. However, today has been...
  14. 573dawn

    Short code dilemma, can't steal calls?

    HI kurthansen! Haven't seen you in a while :) Yes, it IS sad, my boss told me not to tell the BP. As if I would <g>
  15. 573dawn

    Does Avaya have field techs?

    Hi AZJeepGirl, and thank you for all of your research! The calls can drop from any extension at the trouble location. They have a VCM of 8, so I guess that would make them all on the same module. I am pretty sure that it is a DS30, but I will have to double check (can I do that remotely?) and as...
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