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Recent content by 2259r

  1. 2259r

    3 CDR Devices ... Splitter?

    Hello all, Obviously CM can only support 2 CDR feeds, issue is I need to feed a 3rd device CDR ... Is there any 3rd party hardware (or software) that can basically split the CDR and mirror it to multiple devices, I've seen a ethernet to 2 serial port splitter that works for CDR, but all 3...
  2. 2259r

    96xx Handset OIDs / MIBs

    Hi All, Had some great help on here in the past, so heres a quick query ... We're running an snmpwalk command against some of out handsets for various reasons. The command returns a series of OIDs in a long list with their value on the right. Is there a 'list' of these OIDs and what...
  3. 2259r

    CCC Stats

    example*
  4. 2259r

    CCC Stats

    Tried that ... If I recreate the settings then it updates the stat but its a one time update :( So if for exam ample its 50 secs, I recreate the stat it goes to 26 secs then stays on that until I recreate the stat again ...... Thanks.
  5. 2259r

    CCC Stats

    Any ideas anyone? Cheers
  6. 2259r

    CCC Stats

    Morning All, In need of some help (again) with yet another odd query ... One of our contact centres is running CCC 5.0.39 with CCV 5.0.24 CCV is set to reset all statistics at 1am, this works perfectly on the PC wallboards, all the stats reset such as answered calls, abandoned calls...
  7. 2259r

    Contact Store / Recording

    Ahh that sounds like a plan ... Will try it out tomorrow. Thanks both!
  8. 2259r

    Contact Store / Recording

    No problem, thought that would be the case. They inform the caller about recording via an IVR message before connecting them, and the staff know they are being recorded but they wanted to reduce the amount of staff being recorded without them noticing. Thanks for your quick reply, appreciated...
  9. 2259r

    Contact Store / Recording

    Hi All, Is there any way to stop IP Office displaying a 'Recording' message on the station when VMPro Auto-Record (to ContactStore) is running? Basically so the staff member isn't aware their station is being recorded? Thanks.
  10. 2259r

    ContactStore Pause Recordings

    Cheers for that info, much appreciated :)
  11. 2259r

    ContactStore Pause Recordings

    Ok, thanks for your quick reply. Can cross that possibility off the list it seems. ... Any way of muting the recording for a period via any short dial codes or buttons at all? Again it would have to be possible on an auto recorded call as we can't rely on the users starting their own...
  12. 2259r

    ContactStore Pause Recordings

    Hi All, Brilliant forum thats helped us so much over the last few months. Quick question regarding ContactStore/VMPro ... In order to be PCI compliant we can't record customers credit card transactions. We run AVAYA Definity in our major call centres, but have taken on some sites with...
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