Recent content by 1brc

Not sure of the best way to ask this so please bear with me. We have NICE Perform 3.0 and when adding users the last step is to add the agents extension in at the CTI Driver Set Up field on the server. In order to get the system to recognize the number we then have to do a CLS restart. My...

CLS HFA Only if the phone is a speaker phone.

Try this; Change cls to IRA and OLA LHK 4 LPK 4 Key 1 NRD Key 2 MSB Key 3 SCR XXXX Key 4 SCR XXXX

We are in the process of going entirely to Cisco VoIP and I have been told of problems with reports being inaccurate. Also it has been mentioned that when 150 or so agents log in thru CAD that the system freezes up because too much band width is being used. Have any of you had this happen or...

Can anyone give specific problems with Cisco VoIP including ACD and ACD reporting?

John N. has maybe asked the question in a better way. If there is no Nortel products on site or in use can I get from Cisco only what I can from Nortel?

So you are using the Cisco in conjunction with the Nortel? We will only have Cisco and not use the 61 and Symposium. I have been told that we can not have the same capabilities from Cisco that we have with the Nortel products.

Do any of you have experience with Cisco to know if the same capabilities are availabe from their VOIP system as Nortel has using a 61C and Symposium?

It's MCI and my first thought was that it was their problem. They are now saying that something is set up wrong in the PBX. I am more familiar with Nortel and would know how to argue the point with them in my 61 but this Definity is a different story. Does Avaya give out spoken messages if there...

when dialling 9011xxxxxxxxxx we got error message G3. Ichanged the ARS table and added 011xxxxxxxxxxxx thinking that if the complete number was there it would connect. Well it didn.Can anyone tell me what I need to do to be able to make an international call?

Ain't that special!! How do you go about fixing it if it takes hours to know there is a problem?

Thanks John, I also would like to see proof of this but all I have is this ladies word it's happening. This is an old Call Pilot 2.0 on a Windows NT box. I don't really think there is a problem because if I am on my phone and someone leaves a message the light comes on and the message is there...

I have a user that is saying messages are being left in the voice mail box for an ACD queue that are not showing up for hours. This is not just a matter of the light not coming on but that the message is (supposedly) not there. Has anyone had this problem or know what to do about it? Thanks

First you have to have a music route data block. Second you need a trunk built on a universal trunk card. Then you can attach the speaker out from your player to the TN you built as the trunk.

Looking at previous posts I see that reloading MM 13 from the install tape allows the change of admin and tools passwords. Will reloading from a backup tape allow the same? That's all I've got.