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AVAYA: IPO Office FAQ

Java not found for System Status by budbyrd
Posted: 17 Oct 17

I assume that you have come here because when you try to open System status it gives you an error about not knowing how to open, or it being unable to find javaw.exe or something like that. It would seem that new versions of Java do not add the java folder to the path variable in the os, which is fine with me. Java is horrible. So how do you fix SSA in order to see what is going on in your Avaya IP Office? Go and find the ssaviewer.bat file located in c:\Program Files (x86)\Avaya\IP Office\System Status folder. Right click the file and choose edit. This should open notepad and will have something like this…

start javaw.exe -jar “%~dp0\ssaviewer.jar” %* &
exit

Now go an find your javaw.exe file. It is most likely in c:\Program Files\Java\jre1.x.x_xxx\bin folder. The x is replaced with specific version numbers. Copy the path, then go into ssaviewer.bat in notepad, and paste the path in front the of the javaw.exe. You will also need to add quotation marks like the example line below. Replace the Xes with the correct java version path.

start “C:\Program Files\Java\jreX.X.X_XXX\binjavaw.exe -jar” “%~dp0\ssaviewer.jar” %* &

Save the file. You should now be able to launch the System status application as normal.

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