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-General database discussion FAQ

DB Debugging & troubleshooting

2. Understand the application from a non tech admin perspective by jrbarnett
Posted: 14 Apr 14 (Edited 18 Apr 14)

Understand the application from a non technical application administration perspective (if there are people whose responsibilities include its non technical maintenance).
Find out from staff responsible for maintenance:
* If applicable, How, why, when and where do they do what they do (eg access to set up new account details, new user setup, terminate accounts for leavers etc). Authority required to action this etc.
* what affect(s) does this have on the application.
* Get permission to login as an administrator and end user and try things out - preferably against a test system.

Next section: FAQ669-7712: 3. Find out how the front end works

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