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Voicemail Programming

How to program fully auto control for AA by atdjr123
Posted: 15 Dec 13 (Edited 16 Dec 13)

This configuration allows for the Vmail to be fully auto 24/7. The weekend Time Group may or may not be needed depending on weekend office hours. I program one so that Day IVR does not play on weekends.
Time Group = Day
8:00 am -17:00 pm Monday thru Friday
Time Group = Night
17:01 pm û 7:59 am Monday thru Thursday
Time Group = Weekend
17:01pm û 7:59 am Friday thru Monday

Time Conditions = Day
Time Group= Day - Association with=No association - Destination if time matches = IVR Day - Destination if time does not match = IVR Night
Time Conditions = Night
Time Group= Night- Association with=No Association - Destination if time matches= IVR Night - Destination if time does not match = Day
Time Conditions = Weekend
Time Group= Weekend - Association with= No Association - Destination if time matches = IVR Weekend - Destination if time does not match = Day
Your incoming route's destination should be Time Conditions ( IVR DAY ) this will insure that the call flow will always be predicated on IVR DAY's config...


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