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RTM (Real Time Monitor)

How to setup and use RTM by dbolt
Posted: 14 Feb 12

Using Cisco RTM (real time monitor) to monitor near real time counters from call manager including T1 status, usage and many more counters.

Although this FAQ does not contain specific instructions for these items you can also use RTM to monitor alarms, the status of services, CPU Usage, registered devices, gateway activity, have alarms notices sent to emails, view log files and see call activity in near real time.

These instructions were written for ccmgr 7.x and RTM 8.1 but should work in other versions with some minor variations. There are many counters that you can setup RTM to monitor. So to help you understand how to do this I will walk you through setting up RTM and configuring it to monitor the number of active calls and the data link status on a MGCP PRI T1. If you do not have a MGCP PRI T1 device, then when you get to step 7 select a device that you have in your system.

1. From the CM Administration page go to Application> Plugins and click Find.
2. Download "Cisco Unified CM Real-Time Monitoring Tool" for either Windows or Linux OS and install on a workstation.
3. Start RTM enter the IP address of your UCMgr publisher, your user name, your password and click ok. Note RTM will take a minute or two to load.
4. When the select configuration window opens click ok.
5. Click on the "Performance" tab in the bottom left corner of the RTM window.
6. Open the folder in the Performance folder column for the ucmgr that the device (T1) you want to monitor is registered with.
7. Open the folder "Cisco MGCP PRI Device" Use the scroll bar at the bottom of the column to be able to read the folder names.
8. Drag the "Calls Active" folder item over to one of the 6 frames to the right.
9. An "Object Instance" dialog box will open with all MGCP PRI devices currently registered to that ucmgr. Select the device that you want to monitor and click add.
10. Again from the "Cisco MGCP PRI Device" folder drag the "DatalinkinService" folder item over to the same frame you used in step 8 and repeat step 9.

You will now be monitoring near real time counts of the number of active calls on that T1 and the data link counter will be at 1 if the data link is in service and 0 if it is out of service. You can add 3 items to each of the six frames. If you want more frames right click on one of the tabs directly under the frames in the "Performance" window, select "New Category", enter a name for the new tab and select ok. You will now have another page of 6 frames. Use the tabs to display the page you want to view.

11. To save the configuration once you have setup all of the monitors you want, Select File>Profile and the Profile dialog box will open.
12. Click "Save..." and the "Save Current Configuration" dialog box will open.
13. Enter a name and description for your new configuration or enter the name of an existing configuration that you want to update and select ok.
14. Close the "Profile" dialog box by clicking close.


If you are monitoring a device and for any reason that device registers with another ucmgr you will no longer see the status of that device, unless you setup a new monitor for that device using counters from the ucmgr it is registered with. In other words, don't assume that a T1 is down just because all of its counters including the data link go to zero. It may have reregistered with another ucmgr and be working just fine although not registered with the normal ucmgr. You cannot set up to monitor a device counter on an ucmgr unless that device is currently registered with that same ucmgr.


If you want to monitor more than six frames at one time or monitor frames from more than one page at the same time, double click on an active frame and it will open in its own window that can be positioned anywhere on your monitor.

To view more data points at one time, select a frame by clicking on it, then right click on it and select "View All Data".

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