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How to Reset lost CCR Administrator Password by CarGoSki
Posted: 9 Jun 11

The Avaya install docs clearly state not to lose this password...ever. You will have to reinstall CCR to establish a new password. Or do you?

In this case the IT department bungled email delivery where the email address entered for the CCR admin was no longer delivered and the CCR Admin lost the admin password.


Use wireshark to capture packets during the CCR Forgat Password sequence.
Stop capturing packets and sort by Protocol
Scroll to the SMTP packets and you will see the data for the SMTP email attempt.
Look at the Data fragments directly below "Start Mail Input; end with <crlf>.<crlf>"

In clear text you will see the sent temporary password.

Dear IPOCCR User,<br/>The password for your IPOCCR client user account has=
 been reset to: 9HcAR2an(R<br/><br/>You should change this password after=
 your next login. If you were not expecting this e-mail, you should contact=
 your IPOCCR Administrator as soon as possible.<br/><br/>Regards,<br/>IPOCCR=

Back to Avaya: IP Office FAQ Index
Back to Avaya: IP Office Forum

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