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IP 96XX handset logs agents out of CCE by VoipMenace
Posted: 22 Nov 10

Q: When you use CCE 4.X  you might encounter that the handset logs agents out e.g. login to CCE, lift and replace the receiver and the agent will be logged out

A: download latest firmware for the 96XX phone and the 46XXsettings.txt

change the line below, to ignore the disconnect message

Headset Operational Mode
##   Controls whether the headset ignores a disconnect
##   message.
##   A value of 0 or 2 makes the headset go on-hook when it
##   receives a disconnect message.
##   A value of 1 or 3 makes the headset ignore a disconnect
##   message.

this does not affect the normal use of the phone e.g. when you place a call and replace the handset it still operates as a normal phone

Back to Avaya: CM/Aura (Definity) FAQ Index
Back to Avaya: CM/Aura (Definity) Forum

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