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How to Create a Busy NA Reason Code Report in CCR by hairlessupportmonkey
Posted: 7 Sep 10 (Edited 21 Sep 10)

1) Add Agent State (Q)T to your Agents Real Time View
2) Click on the New Stat, and select settings
3) Select Busy NA and select the State threshold to 1.
4) Click Update
5) Move your Queues / Queue Stats etc selection menu away

Dont forget to set your reason codes on the System TAB / CCR

Now you can run Alarm reports for BUSY NA Reason Codes!  

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