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How to Create a Busy NA Reason Code Report in CCR

AVAYA: IPO Office FAQ

How to Create a Busy NA Reason Code Report in CCR

by  hairlessupportmonkey  Posted    (Edited  )
1) Add Agent State (Q)T to your Agents Real Time View
2) Click on the New Stat, and select settings
3) Select Busy NA and select the State threshold to 1.
4) Click Update
5) Move your Queues / Queue Stats etc selection menu away

Dont forget to set your reason codes on the System TAB / CCR

Now you can run Alarm reports for BUSY NA Reason Codes!
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