Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Norstar Call Pilot 100/150

Installing Reporting for Enhanced Call Center by gutwrench
Posted: 17 Apr 06

Here's what I did. Hope it points you in the right direction:

1) Begin with as clean of an operating system as possible. Disable or uninstall all anti-virus and firewall software.
Then uninstall: IIS, Java, My SQL and all associated folders in the ôCö drive. Reboot computer.

2) Install software in the following order: IIS then Server application. Server application will install SQL and .Net. Follow prompts to Call Center Reporting Server configuration tool. Be sure to uncheck ôuse SSLö checkbox and input IP address of the Call Pilot. Click on ôtestö. If test is successful, follow prompts to save the settings to the registry. Once saved, finish installation of Server application, then reboot computer.

3) Install Client application, follow prompts. Finish and reboot.

4) Open Internet Explorer. In the address bar, enter: User name is ôadminö,
password is ô0000ö. Change password to ôCCRSö. From left side of the page, click on ôCall Center Connectionö. Use IP address Uncheck ôuse SSLö checkbox. Select IP address from the dropdown box, the IP address there should be the IP of the localhost computer (that you are using). Enter password ôCCRSö and click on ôCollect Dataö. The data collection should take ten or fifteen minutes (maybe).

5) Go to ôConfigure Userö. This process is mostly intuitive. Select a skillset from the list. Then assign skillset. If there is NO SKILLSET to select, no data has been collected. If this is the case, UNINSTALL JAVA. Go to www.Java.com and download and install the latest version of Java. Try to configure user and assign skillset. If it still doesnÆt work, start over from step One. Sorry.

Back to Nortel: Norstar systems FAQ Index
Back to Nortel: Norstar systems Forum

My Archive

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close