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NBX Tips & Tricks

Create A Call Recording Mailbox by techguru69
Posted: 9 Feb 04

<i>Thanks to Jason Eatmonq from Peak Systems, Inc. for the information.</i>

Poor Man's Call Recording Setup:

NBXÆs with PRIÆs and DIDÆs:

Create a phantom MB with no greeting.
Create a PreTranslator (if necessary) to direct the DID to that phantom MB (requires 4.0 code or later)
Create a One-touch speed dial on the userÆs phone for that DID (the call needs to go out and come back in for this to work) followed by a series of commas and one pound sign.  The commas are a delay to ensure that the MB is accessed prior to the # sign being sent.  The # sign will force the greeting to be bypassed and go straight into recording.
Map a MWI for the phantom MB to the appropriate phones.
 When a call needs to be recorded on the fly, do the following steps:

Tell the caller you need to put them on hold for a moment.
Actually, hit the Conference button (they will get MOH)
Press the One-touch speed dial for the DID.
Once they hear the beep to indicate that recording has started, hit the Conference button again.
Access the MB using the MWI.
A similar procedure can be completed on analog systems, but only if the first thing incoming calls hit is the Auto Attendant.

Direct MailBox Delivery from a Hunt Group

It is sometimes necessary to have a HGÆs voicemail go to a userÆs mailbox versus the æGeneral MBÆ for the HG. All that needs to be done is the following:

Change the call coverage point on the huntgroup to æPhone NumberÆ.

Enter the following series of characters 500FAAAAA4#125#*F

The 125 is where you place the extension of the desired VM box.

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