<i>Thanks to Jason Eatmonq from Peak Systems, Inc. for the information.</i>
Poor Man's Call Recording Setup:
NBXÆs with PRIÆs and DIDÆs:
Create a phantom MB with no greeting. Create a PreTranslator (if necessary) to direct the DID to that phantom MB (requires 4.0 code or later) Create a One-touch speed dial on the userÆs phone for that DID (the call needs to go out and come back in for this to work) followed by a series of commas and one pound sign. The commas are a delay to ensure that the MB is accessed prior to the # sign being sent. The # sign will force the greeting to be bypassed and go straight into recording. Map a MWI for the phantom MB to the appropriate phones. When a call needs to be recorded on the fly, do the following steps:
Tell the caller you need to put them on hold for a moment. Actually, hit the Conference button (they will get MOH) Press the One-touch speed dial for the DID. Once they hear the beep to indicate that recording has started, hit the Conference button again. Access the MB using the MWI. A similar procedure can be completed on analog systems, but only if the first thing incoming calls hit is the Auto Attendant.
Direct MailBox Delivery from a Hunt Group
It is sometimes necessary to have a HGÆs voicemail go to a userÆs mailbox versus the æGeneral MBÆ for the HG. All that needs to be done is the following:
Change the call coverage point on the huntgroup to æPhone NumberÆ.
Enter the following series of characters 500FAAAAA4#125#*F
The 125 is where you place the extension of the desired VM box.