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How to get help

How to get a better answer...Tips on posting questions. by manarth
Posted: 16 Mar 03 (Edited 19 Apr 03)

All sorts of questions are asked on Tek-Tips - some get answered better than others.  This is usually because the question is phrased well, and contains the right information.

If you're new to Tek-Tips (or even if you've been here a while ), you may find it useful to review this post - as a guide to getting the best results from the forums.

  •   Read the FAQs.  It may already be addressed.
  •   Do your homework - read your user manual, check your helpfile, search on the internet...I've had many a doh! was it that simple? moment. so RTFM & STFW.
  •   Really do your own homework.  As in, if you're a student, don't post your assignment question here - it will be redflagged.  Besides, what if your lecturer reads this site?
  •   Fire away with the Q!  Normally, ask a new question in the forum, not as a reply to an existing thread.
  •   Do try to ask it in the CORRECT FORUM!  You're more likely to get answered by the experts.
  •   Keep the question to a single forum - it avoids repetition and means everyone involved is following the full thread.
  •   Be polite, don't respond abusively - even under provocation!
  •   Red-flag inappropriate/abusive responses
    (click below the post on"Inappropriate post?  If so, Red Flag it!")
  •   Don't address the question to a particular user
  •   Don't expect a quick/any reply
  •   Remember, the people who help you are neither employed by Tek-Tips or paid for their answers.  They may not have time to respond to you, we all have day jobs to do.
  •   Please provide feedback - a simple "That's great - the problem turned out to be this, doing that solved it."  This helps keep us all up to date with current issues.
  •   If you feel someone's given you the answer, please recognise them with a star
    (click just below the post on "Mark this post as a helpful/expert post!")
    We all like to feel appreciated!

  1. When you start a thread, give it an appropriate subject... for example
           "Need help" - well don't we all!
           "IE can't access any websites"
           "Wireless router only routing to WAN not LAN"
  2.   Give an exlanation of the problem (symptoms, when it started, changes made recently which may cause the problem)
  3.   Generally with TCP/IP issues, a posting of your network description (if applicable), and the IP configuration generally helps.
    To find your IP configuration, open a command prompt (i.e.  Dos window - "C:\") and type "ipconfig /all".  We mainly want to know IP address, subnet mask, and gateway...but the rest helps aswell.
  4.   Use sensible grammer, formatting (try to avoid ALLCAPS - it looks like shouting); the lingua franca here is generally English - don't worry if yours isn't perfect, as long as we understand the gist of the problem, you may get some help.
  5.   There are no silly questions.  If you've tried your best to solve a problem, don't be shy to posting it...Likelyhood is, we only know the answer because we agonized over the same problem!

I hope all this provides a useful guide to the site...and that all your problems are easily solved!

- if you have anything to add to this faq, or any comments / feedback, please click the send a comment link below.
 - feel free to link to this faq from whereever!

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