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Basic Norstar Programming

Programming Hunt Groups by mroberts
Posted: 28 Oct 02

System programming - Show
Hunt Groups - Show
Show group: - Next
HG01:707 - Show (707 is the hunt group ext number. On CICS systems it would be 290)
Member DNs - In your display an ADD button comes up. Press ADD
M001: ___ - enter the first extension number you want to be part of the hunt group
M001:223 - Show
Appr&Ring - Setting the ext to have the hunt group appear and ring on it will automatically assign a certain button on the phone. Setting it to Ring Only will make the hunt group calls come in on intercom keys.
Hit Show again to get it back to
M001: 223 - Press the ADD button again to continue to add members to the hunt group.
Hit the Header button
Member DNs - Next
Line assignment - Show if you want to assign lines directly to the hunt group. Next to go on.....
Mode: Broadcast - This will make the incoming calls ring all the members ring simultaneously. Rotary and sequential doles the calls out one set at a time. Press Next.
If busy: Queue - Meaning that if everyone is busy, the call will be held in a que until the timer times out and it will try again. The caller will only hear ringing though. Press Next
Q timeout: 45. - Next. This is how long in seconds the call will remain in que before trying to distribute the call again.
Overflow: ___ - Enter the extension number you want the call to overflow to when everyone is busy and the que has expired etc.
Name: HG01 - You can name the hunt group whatever you want.

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