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Troubleshooting "The Page Cannot Be Displayed" by bluescreen77
Posted: 8 Oct 02

Troubleshooting "The Page Cannot Be Displayed":

a. Delete Connection Icon, New Connection Icon

b. Remove/ReInstall ALL Internet-Network Componets

c. Server / Network problem

d. Click the Refresh button, or try again later.

e. If you typed the page address in the Address bar, make sure that it is spelled correctly.

f. To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).

g. If your Network Administrator has enabled it, Microsoft Windows can examine your network and automatically discover network connection settings.

h. If you would like Windows to try and discover them, click  Detect Network Settings

i. Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.

j. If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.

k. Click the  Back button to try another link.

l. Internet Explorer connection settings are incorrect.

m. An incorrect entry exists in a Hosts file.

n. The Winsock.dll, Wsock32.dll, or Wsock.vxd file is missing or damaged.

o. There are multiple copies of the Winsock.dll, Wsock32.dll, or Wsock.vxd file, or one of these files is in the wrong folder.

p. Transmission Control Protocol/Internet Protocol (TCP/IP) is not installed or is not functioning correctly.

q. The WinSock2 registry key is damaged.

r. The Internet Connection Sharing (ICS) installation is damaged or is not functioning.

s. The Rnr20.dll file is missing or damaged or the "Library Path" value in the following registry key is missing or contains the wrong location:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2\Parameters\ NameSpace_Catalog5\Catalog_Entries\000000000001

t. Incorrectly configured or non-functioning firewall or proxy software.

u. Run dialog box, type winipcfg. In the IP Configuration dialog box, click More Info, make a note of the address (the four numbers separated by periodsùsuch as shown in the DNS Servers box, and click OK. Click MSûDOS Prompt. At the prompt, type ping followed by a space and then the exact address you recorded in step 3, and then press Enter. The Ping command tells you how many packets of information it sent to the address you specified and how many were received back. If you received four packets, your Internet connection is fine. If all four packets were lost, your Internet connection is not working. If you received only two or three of the four packets, your Internet connection is working, but not reliably.



(NOTE: When you attempt to view web pages in Internet Explorer after you install MSN (Microsoft Network) 5.1, you may have similar symptoms.
This behavior may occur because Internet Explorer is configured to use a proxy server to search when none is specified.
To resolve this issue, configure Internet Explorer to automatically detect settings.)

Back to Microsoft: Windows FAQ Index
Back to Microsoft: Windows Forum

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