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Security, hacker detection & forensics FAQ

Virus

Where to get help for VirusScan (Tech Support / Updates) by AVChap
Posted: 24 Sep 02 (Edited 24 Mar 04)

Here are the sites where you can get help for your McAfee/NAI antivirus products:

Retail Users:

http://www.mcafeehelp.com

Corporate Users:

http://mysupport.nai.com/

NOTE:  You'll need your GRANT NUMBER to access the post questions to the Technical Support team.  The grant number is NOT REQUIRED to access the Knowledge Base anymore.  In short, it's FREE!!!

Download DAT/SuperDAT updates from here:

SuperDAT:
http://www.networkassociates.com/us/downloads/updates/superdat_download.asp
DAT files only:
http://www.networkassociates.com/us/downloads/updates/dat_download.asp

Current versions of McAfee Anti-virus software(plus End-of-Life dates):

http://www.networkassociates.com/us/products/mcafee/end_of_life.htm

Submitting virus samples to NAI for analysis:

via email: virus_research@nai.com
via web:  http://www.webimmune.net/
(NOTE: you'll need a valid E-MAIL address to register)

Hope this helps!

AVChap

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