IMPORTANT! When powering down your telephone systems you should power down your voicemail system first, then telephone switch/PBX; however, powering UP is done in reverse (your telephone switch/PBX first, and then your voicemail system).
INTUITY AUDIX POWER DOWN PROCEDURE
Step 1: Log into the Audix. (1.1) At the "Console Login" prompt, type "sa" and press <enter>, type the password (provided by your Regional Telecom team) and press <enter>, and at the "TERM=[AT386]?" prompt, simply press <enter>. This will take you to the Intuity Main Menu.
Step 2: Backup the Audix to the tape or Jazz drive. Bypass this step if instructed by Avaya or your telecom service vendor. (2.1) From the Intuity Main Menu, use the arrow or cursor keys to move the highlight bar over "Customer/Services Administration" and press <enter>. This will take you to the Customer/Service Administration submenu. (2.2) Use the arrow or cursor keys to move the highlight bar over "Backup/Restore" and press <enter>. The Backup/Restore submenu will appear. (2.3) If necessary, use the arrow or cursor keys to move the highlight bar over "Backup" and press <enter>. This will take you to the Backup Options submenu. Accept the default settings by pressing F3 on the keyboard. (2.4) Depending upon the type a removable media drive your system has, the system will prompt you to either "insert a tape into the tape drive.." or "insert a cartridge disk". Simply press <enter> to continue. (2.5) The backup process will begin and various system message strings will scroll across the screen. This process can take anywhere from 5 to 45 minutes depending upon the size of the system. When the backup has completed, the last system message will read "Backup completed successfully" followed by "Press Enter to continue". Press <enter> and it will return you to the Backup Options submenu. (2.6) Pressing F6 backs you out of the submenus. Press F6 twice to return to the Customer/Services Administration menu and proceed to step 3.
Step 3: Gracefully shut down the Audix. (3.1) From the Customer/Services Administration menu, use the arrow or cursor keys to move the highlight bar over "System Management" and press <enter>. This will take you to the System Management submenu. (3.2) Use the arrow or cursor keys to move the highlight bar over "System Control" and press <enter>. This will take you to the System Control submenu. (3.3) If necessary, use the arrow or cursor keys to move the highlight bar over "Shutdown System" and press <enter>. The Shutdown Form will appear. Type "60" in the "Wait Time" field and press F3 to "save", or initiate, the shutdown process. (3.4) When the software shutdown has completed, the screen will give you the prompt to "Press any key to reboot". Rather than pressing a key to reboot, press the power switch on the front of the Audix machine to complete the power down.
INTUITY AUDIX POWER UP PROCEDURE
Step 1: Press the power button located on the front of the Intuity Audix machine. (1.1) As the machine boots, you will see a series of system messages scroll across the screen. After approximately five minutes, you will be taken to the console login screen. (1.2) Even though you are at the console login screen, the system has not completed booting yet. Do not login. After a few minutes, more system messages will scroll across the screen. You will eventually be taken to the console login screen a second time. This is the last visual indicator of the boot process.
Step 2: Test link to PBX. (2.1) The fastest way to verify that the link to the PBX has been established is to simply press the "Vmail" button, or dial the vmail access ("welcome to Audix") extension, on the nearest phone. (2.2) If you press the vmail button as indicated in step 2.1 above and you receive a busy signal, then the link has not been established. Please wait five minutes and repeat the test. If you again receive a busy signal, wait five more minutes and repeat the test. If you still receive a busy signal, contact your Avaya or your telecom service vendor for assistance.