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Business Objects: Crystal Reports 4 Other topics FAQ


Crystal 8.5 Installation Bug by KLayton
Posted: 13 May 02

If you install Crystal 8.5 on a computer that is using Microsoft Internet Explorer Version 6 (using the "Typical Install" option), you will find that you cannot get the Crystal help system to work. That is because of a minor incompatibility between the way the help system is written and that edition of IE. This has been confirmed by Crystal Decisions technical support.

Here is the work-around:

1. Do NOT select the "typical" installation. Select the "custom" installation option.

2. Click on the tree item labeled "Crystal Reports"

3. Click on the tree item within "Crystal Reports" labeled "Help"

4. Select "Compiled Help"

5. De-select "HTML Help"

6. Proceed with the rest of the installation

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