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Cannot launch website URL/link from within Outlook email message.Helpful Member!(2) 

dbushway (IS/IT--Management)
9 Dec 04 8:00
One of my users, when clicking on a URL within an email message cannot get I.E. to launch.  I have created and logged on his PC with my profile and have the same issue from within his Outlook.

I forwarded several of the users emails to me at my PC and I was able to go to the websites without a problem (so the links are fine).
 

If I copy and paste the link into Word on his PC - the link works.. so it is definitely a problem from within Outlook and not with the link.

Any help out there?

Thanks, Duane

Helpful Member!  carrr (TechnicalUser)
9 Dec 04 9:34
Check this out:
http://support.microsoft.com/default.aspx?scid=kb;en-us;257464

Tired of waiting for an answer?  Try asking better questions. See: FAQ222-2244

Helpful Member!  sawedoff (MIS)
9 Dec 04 9:36
The following link addresses the same problem in Outlook Express, maybe it's will help in Outlook as well.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q177054.

Sawedoff

dbushway (IS/IT--Management)
9 Dec 04 14:49
Thanks Carrr and Sawedoff for the posts... I tried both, but neither did the trick.  I'm at the point now where "some" links will launch and others won't.. no obvious pattern with the links or email messages they are in... maybe a settings within Outlook somewhere?

Duane R. Bushway
IT Specialist
US Food and Drug Administation,
Office of the General Counsel

carrr (TechnicalUser)
9 Dec 04 15:02
Try this:

1. Quit all programs that are running.
2. Click Start, and then click Run.
3. Type regsvr32 urlmon.dll, and then click OK.
4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.
If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below): • Shdocvw.dll
• Msjava.dll
• Actxprxy.dll
• Oleaut32.dll
• Mshtml.dll
• Browseui.dll
• Shell32.dll (Windows XP and Windows 2000 only)


You've already done the first one, but try the rest of the list, one at a time.

Any luck?

Tired of waiting for an answer?  Try asking better questions. See: FAQ222-2244

dbushway (IS/IT--Management)
9 Dec 04 15:05
Thanks Carrr.. I'll give that a try tomorrow morning when I get in.. (user is cranky right now   )

Duane R. Bushway
IT Specialist
US Food and Drug Administation,
Office of the General Counsel

carrr (TechnicalUser)
9 Dec 04 15:17
Understood

Tired of waiting for an answer?  Try asking better questions. See: FAQ222-2244

dbushway (IS/IT--Management)
10 Dec 04 9:42
Hey Carrr.. tried all of the dll's... no luck.  I'm out of things to try here... I've even reloaded Outlook... but something looks broken between I.E. and Outlook somewhere.. still working the problem here.. thanks for all your help...

Duane R. Bushway
IT Specialist
US Food and Drug Administation,
Office of the General Counsel

fumei (TechnicalUser)
10 Dec 04 11:13
Here is one more DLL to try re-registering.  Use carr's mthod on WinHTTP.dll.  This is the type library that Windows uses to make HTTP calls.

Gerry

dbushway (IS/IT--Management)
10 Dec 04 15:06
Thanks for the info fumei... but that didn't seem to work either... I'm thinking it's an Outlook problem.  I copied and pasted a few of the links that won't work into Word and he can open them.  I also copied them into an email and had him send it to himself... and he can open them.  If it wasn't for the fact that those same emails he can't open CAN be opened on a different machine I would believe it was the formating of the email at the originators machine.. but he's the only one having the problem.  I'm at a loss... my last resort is to re-image or give him another computer which I don't want to do at this point.

Duane R. Bushway
IT Specialist
US Food and Drug Administation,
Office of the General Counsel

aspuhala (TechnicalUser)
24 Dec 04 23:45
I ran into this problem in Outlook Express 6.  Go to Outlook Express's Options -> Security and uncheck the box by "Block images and other external content in HTML email".

Hope it works for you too!

Merry Christmas!

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