21 Aug 04 20:30
The interesting thing about the 2000 that I used to maintain is this:
We had 4 voicemail ports. After you check your voicemail, a few seconds after you hang up, it sends a command to turn off the message waiting light. HOWEVER, a few things can botch this up.
1) If there *are* no available ports to seize to send the command (for example, you finish checking yours, someone else logs in, or is leaving a voicemail, etc. and there's not an available port) the system will "miss" sending the command to clear your MW Lamp.
2) If you have to reset your switch, it may leave it on.
The solution is to look in your numbering plan for the function to clear the MW lamp, and type that in in the phone.
The other solution, if the 2000 *thinks* the MW lamp is off, it won't send a command to shut it off, but rebooting the DTerm (unplugging it and plugging it back in) should reset it.
If, in fact, you are having this issue a lot, it sounds like #1 is the culprit, and adding additional voicemail ports will clear up your problem.
Just my $0.02
"In order to start solving a problem, one must first identify its owner." --Me