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 VPN choice greyed out...XP Home..new connection wizard
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ajharn (IS/IT--Management) |
3 Jun 04 14:18 |
I'm sure there is a simple answer to this one, but haven't been able to find it.
On of my home users has XP Home and needs to connect to the VPN. I have her fire up the new connection wizard and choose "Connect to the network at my workplace" on page 2 then hit next...Page 3 has the choices:
"Dial Up Connection"
"Virtual Private Network Connection"
Both choices are greyed out, and the "Next" button is greyed out.
Why?
I assume something is not installed that should be, but everything I see tells me that the VPN and Dial-Up Networking are installed by default on XP, nor can I found a way to add them to an installation.
She has a broadband connection (cable). She has only one NIC. Her internet connections seems standard and is working normally. She does have File and Print Sharing turned off.
TIA for any thought.
-AJ
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ajharn (IS/IT--Management) |
3 Jun 04 14:49 |
Follow-up... After continued Googling I have run across what is possibly (I won't go as far as probably) the cause. http://support.microsoft.com/default.aspx?kbid=329441...references a situation that results in the Remote Access Connection Manager and the Remote Access Auto Connection Manager services being disabled and/or unable to start (semantics, I know). I have confirmed that this condition exixts on the PC in question. My only problem with the explanation offered by MS is that I find it very hard to believe that the user in question has ever tried to perform the specified upgrades or a system restore. But, one never knows. If you have different (and better) experiences w/ this problem, I'd still love to hear from you. Thanks, -AJ |
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hesevil (IS/IT--Management) |
4 Jun 04 9:21 |
Hmmm, when you open up 'new connection' do you get an option to enter your local area code? In XP Pro, If i cancelled out of the area code selection dialog, it would automatically make the vpn connection unselectable.
Dont know if it helps
-Jamieson |
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Something obviously has become screwed up. This can usually be resolved by installing/reinstalling Service Pack 1 for Windows XP. Rather large tho i'm afraid at ~137MB.
Cheers
Mark |
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In my case the Telephony service was set to disable |
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I had the same problem and I found this website showing which services to enable. Look at section 1.2 and start those service and it will work, just did mine moments ago.
Dave |
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