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reset password for partner mail

reset password for partner mail

I have tried 123456, 654321, and the S/N with the ten minute time limit.  Nothing seems to work.  After I reboot using the S/N do I use the serial number again or just push #?  This was a used sys and I am trying to install @ my office.  Pretend I am a big dumby and let me know what you think....
Partner Mail Rel 3
206 r 3.1
206 r 4.1
mail is 4 port however I am using only two ports now.
I have them plugged into 18 and 19.
Oh if you know how the Music on hold works that info would be great.  The system is active but I dont hear anything with both the music source (radio) and the card turned all the way up

RE: reset password for partner mail

There is a system code you have to turn on for music on hold. I'm not sure the number, but it is in the programming guide.

RE: reset password for partner mail

enter 9997 pound for the extension, enter the serial number followed by pound for the password.  It should say "goodbye".  If this is a module, look for a tiny hole that says "reset".  Within 5 minutes of "goodbye", press an opened paperclip into the hole and hold down the tiny button for a couple of seconds.  Wait for the vm system to come back up.  
enter 9997 pound for extension, enter 123456 pound for the password.  Enter "9" for admin (you will not be prompted to do this).  Enter the second password, 654321 pound.  You should now be in administration.
  As to the music on hold, first make sure it is activated:
  - At extension 10 or 11, (must be display phone), press Feature & dial 00 (zero zero).  Press the left intercom button twice.  Press pound (#) and enter 602.  The display should read 1=assigned.  If not, press 1.
  - Next, press pound (#) 614 to check system volume.  Settings are 1 (lowest) - 7 (loudest)...4 is default.
  - Press feature & dial 00 to save and exit programming.

RE: reset password for partner mail

When you enter the serial number and "#" as the password for mailbox 9997, and the system says "goodbye", and then you cycle the power, you wait for it to reboot. Now log into 9997, but there is NO default password. So just press "#" when prompted for a password, and it will come back with "Your password is too short. You must choose a new password. Passwords must be from (X) to 15 digits. Enter new password and #". This is where you enter your new password. It could be 123456, but it doesn't have to be. Whatever you pick, you need to enter it twice. Once it is accepted, and you press "9" for programming, you go through the same procedure again, but the 2nd password must be different from the 1st. Most people use the 1st password backwards, but you don't have to.

As far as the Music on Hold, your other descriptions seem to indicate that you have either a Partner Plus or Partner II ("both the music source (radio) and the card turned all the way up"). If this is so, and it is enabled in #602, you may have a broken solder joint on the circuit board where the RCA jack meets the PC card. It invoved opening up the processor module and resoldering, no too hard if you have the ability.

RE: reset password for partner mail

Thank you for all the info.  I will attempt this again tommorrow and let you know how it goes.
Thanks Again!

RE: reset password for partner mail

Hi jsfollis,
     Don't forget to check the solder joint(s) on the volume control pot.  I have even seen the pot broken.  If you find an open pot, just short the hot side and wiper pads, you may need a resistor to ground also (500R I think).

RE: reset password for partner mail

I have tried the S/N approach agian and it is still saying incorrect try again.  I also tried via hyperterminal and init, however error 3-5 came up....
Next time I turned on the mail ext 10 has a steady light on for message indicator...
I am going to check rca wiring on MOH for that problem as I have cycled the sys power and still nothing there.
#614 will not work, I get #61 in and then it beeps at me...
Any help is appreciated.

RE: reset password for partner mail

Hi Jake,
     Try #602 for MOH.  What type of processor do you have?  What release?  
     The message light is most likely the security mailbox.  Look in mailboxes 9997 through 9999.  Did you log in via the RS-232 port?  After entering the password you enter "init".  Reboot the VM while connected using hyperterminal and enter the password when prompted (after hitting enter).

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