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TheatreTech (TechnicalUser) (OP)
7 Mar 04 3:10
     I am having problems with our Partner ACS Voice Messaging R3.0 (large 2x16) PC card in our Partner ACS R6 unit.  It was working fine, and answering and routing calls perfectly, and then it stopped answering phone calls.  I could not get it to answer using [Intercom]777 either.  I powered down the Partner ACS unit for about a minute, then powered it back up.  Then I was able to use [Intercom]777 and the VM card would answer.  I checked mailboxes for messages.  After that, it quit answering again.
     Tonight, I checked the programming of the extensions in the ACS system, hoping that might have a positive effect.  Now all I get when I enter [Intercom]777 is a busy signal.
     To determine whether the problem was with the ACS system or the card, I again powered down for a short time, and replaced the PC card with an older Lucent Partner Voice Messaging PC Card R2.0 (2x4).  Once I powered up the system again, the older 2x4 card answered every time when I used [Intercom]777.
     I am hoping someone out there will have some thoughts and suggestions on this problem.  We are about to open ticket sales for our first production of the year.  Wonderful timing!  Help!!
Helpful Member!  TouchToneTommy (Vendor)
7 Mar 04 10:05
If you can get it to answer again, you might try doing a clear to factory defaults. There have been some problems with the memory in those cards coming from the factory, and a default will clear many problems. Only thing is, that will wipe out all the messages and programming, but it is worth a shot.

Helpful Member!(4)  Mongo5150 (Vendor)
7 Mar 04 14:01
Cut and paste from the article I was sent.  Hope this helps.  

Matt

PARTNER Voice Messaging R3
“Glitch”
A

minor glitch has been discovered when using PARTNER Voice Messaging R3, small or large, with PARTNER ACS systems.

Some PARTNER Voice Messaging (PVM) PC Cards can lose their programming when power to the PARTNER ACS is interrupted.  There is no simple way to identify a PVM card that may exhibit this behavior.
These PVM PC cards contain flash memory with incorrect initial values.   The incorrect values cause the cards to lose their memory when power is interrupted.  The following programming step restores the flash memory to its correct initial value. This will preserve the memory should power to the card ever be interrupted.
Solution: Perform the following steps before programming ANY  "Large" or "Small"  PVM PC Card until further notice.  This will preclude any PVM PC Card from losing its settings should a loss of power occur.
Note: If you have already programmed the PVM PC card, you should perform the steps below and then reprogram the PVM PC card.
1 - Log into the PVM PC card as the System Administrator.
2 - Enter the following sequence “9998925327”.
3 - You will hear the announcement "system will be returned to factory settings" followed shortly by "good-bye".
You can now proceed to program the PVM PC card with a customer's messaging configuration.

MFurrer@charter.net

Helpful Member!  itpphoneguy (TechnicalUser)
7 Mar 04 14:02
Hi TheatreTech,
     I'm with TouchToneTommy on that.  Always wipe the card before programming.  I am lucky enough to have few problems, but you may find the PVM card defective.  It is very unlikely that your ACS programming has changed.  At least you can use the old PVM small while waiting for the new PVM large.
     -Chris
Helpful Member!  franksjr (TechnicalUser)
9 Mar 04 18:24
I had this same problem about a year ago with a new ACS 5.0, I could do a restore and it would work for a day or two. Eventually I replaced the ACS with one from my shop and the problem went away, returned the defective one to my supplier
Helpful Member!  telprog (TechnicalUser)
10 Mar 04 10:02
I agree, I always do a clear on them even if they are new, haven't had any problems as of yet.
drewmich (IS/IT--Management)
14 Mar 04 9:58
Avaya has had problems with both the Large and Small PVM cards - the CDW3 versions.

The newest CWD4 versions seem to be 99% problem free barring a power surge etc. which isn't Avaya's problem.

The factory reset solves some of these problems, but many just are defective which is caused by PCMCIA board level component failures.

We have been able to repair a portion of the problems on the CDW3s, but not all of them. We do buy defective CDW3s for parts - small and large version - so don't throw them away!

Andrew Roach
President - Drew Telecom Group, Inc.
Lucent/Avaya Voice Mail-Component-Transtalk Repair Specialists
Lucent/Avaya Telecom Brokers/Resellers
drew@triton.net
269-685-5400 - voice
269-685-5500 - fax

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