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Home > Forums > Wiring Closet > Telephony > Nortel: Symposium call center solutions Forum

Transfering a call reporting

Read More Threads Like This One

KillianK (TechnicalUser)

8 Oct 03 7:46

Please can someone help me with a reporting issue.
Discription: A call comes in to DNIS, then to CDN then to an Agent, who then transfers the call to transfer CDN.

Is there anyway when the call is tranfered to trace back to where the call originated from? i.e. adding call variables in scripts?

Thanks a million

SashaChris (TechnicalUser)

8 Oct 03 12:02

I mean those data are just in call by call stats.  You can use Excel database query. Choose requested day (only one day is possible), then TimeStamp,Call ID, Call Event, Call Event Name, Destination, TelsetLoginID. In next step filter only Call Event equals 89 (DN call initiated). In next step sort report by  Call ID, then by Time stamp . . .
You will get excel file where TelsetLogin is associated with dialled numbers - who call where.
Risk : You cannot filter only calls transferred - there are  also normal DN outgoing calls originated by  Agents.

SCh

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