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Invoice does not show in Apply Sales Documents window

Invoice does not show in Apply Sales Documents window

Invoice has been entered and posted.  Payment (check) has been recieved.  Transactions>>Sales>>Cash Receipts to enter the payment.  Click Apply button to open the Apply Sales Documents window.  What would cause my invoice to not show up in this window?


RE: Invoice does not show in Apply Sales Documents window

Hi - Just to eliminate the obvious question first, can you inquire on this customer and see the invoice as Open? I used Inquiry >> Sales >> Trx by Customer.

Assuming you saved the cash receipt you should see both items listed.


RE: Invoice does not show in Apply Sales Documents window

I'm not sure how, but my colleage did somehow enter a payment against this invoice.  I haven't been able to duplicate the problem I had.  Each invoice is now appearing as expected.  Guess I'll just assume it was user error. Thanks for your reply.

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