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Firebox freezes and must be rebooted!

jcfrasco (IS/IT--Management)
20 Dec 02 11:27
My Firebox II has continues to freeze and will not respond until it is rebooted. It runs fine for various lengths of time so I can't see if there is something specific that happens at those moments to cause the lock ups. I can't activate reporting because that causes it to lock up almost immediately. Watchguard recommended I download a patch and after I installed it the Firebox worked fine for nearly a month when it suddenly locked up 3 times in one day. I'm connected to the Internet through a frame relay and one thing I've noticed is at the exact time the lock ups occur, every light on the frame relay box on the wall lights up. When it freezes, the lights on the firebox freeze in the same position when whatever caused it to lock happened, I get no response when I ping the IP address, and absolutley no packets move in or out. Since it works fine after a reset the box it's not a critical problem, but I really don't want to get called in from home to reset it since I live an hour away (seeking sympathy!). If anyone has any experiences similiar to mine I would appreciate their advice in resolving this.

Thank you,

jcfrasco
Ntr0P (MIS)
26 Dec 02 13:47
What version of firmware are you running.  The latest version (6.1 with hotfix 021118) addresses these issues.

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