INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!

Talk With Other Members
Be Notified Of Responses
To Your Posts
Keyword Search
One-Click Access To Your
Favorite Forums
Automated Signatures
On Your Posts
Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

LINK TO THIS FORUM!

Tek-Tips LinkedIn^® Group

Join our
LinkedIn^® Group!

Hook up with past and present colleagues and classmates quickly.

Partner With Us!

"Best Of Breed" Forums Add Stickiness To Your Site

(Download This Button Today!)

Feedback

"...I've gotten solutions within a day - it saved a lot of time and actually got me one ATTABOY from my boss..."

More...

Geography

Where in the world do Tek-Tips members come from?

Click Here To Find Out!

Tek-Tips Shirts!

Get your
Tek-Tips Forums
SWAG here!

Home > Forums > MIS/IT > Management Tools > Peregrine Systems solutions Forum

Status seems to change by itself

Read More Threads Like This One

TudorSmith (Programmer)

11 Oct 02 6:43

Help!

When a ticket reaches any of the alert stages that have been set, the system seems to change the ticket status to "Resolved", regardless of the current status applied!

Any ideas why this change is invoke...even automatically?

Thanks

birklea ~©¿©~ <><
I know what I know...don't presume that I know what I don't! Smithism!!!

eisefr (Programmer)

11 Oct 02 9:46

You are talking about the problem.status - field?

Are you using SC 3, 4 or 5?

Bye from Germany..
Frank

TudorSmith (Programmer)

11 Oct 02 9:55

This is versoin 3.0 and I think it relates to the Alert triggers. When the trigger is reach for any of the alert stages, it seems to change the problem.status to "Resolved".

Do you know why/how the system is changing the status?

eisefr (Programmer)

11 Oct 02 10:27

Check your schedule - file.
Is there the problem status "RESOLVED"??
for the planned updates?

Bye from Germany..
Frank

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Back To Forum

Back To Peregrine Systems solutions