×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Call Park / requires 2 buttons to pickup

Call Park / requires 2 buttons to pickup

Call Park / requires 2 buttons to pickup

(OP)
Hey guys - so since upgrading from 9.0 to R10.1- now when retrieving a parked call, users are having to press the call Park button twice (once for call park details, then again to connect) in order to pickup a parked call. While this isn't a huge deal, some users are complaining that they never had to do it before the upgrade. Does anyone know of a way to change it so you only have to press the call park button once to retrieve a parked call? This would be for buttons that are already assigned a call park spot/number (action data).

RE: Call Park / requires 2 buttons to pickup

Pu tthis in the no user source number.
TUI:NO_SINGLE_PARK_INSPECT
Mike

RE: Call Park / requires 2 buttons to pickup

Put...
TUI:NO_SINGLE_PARK_INSPECT
in the NoUser source code

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Call Park / requires 2 buttons to pickup

OR
you could put
TUI:NO_SINGLE_PARK_INSPECT
into the NoUser SourceNumber setting smile

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Call Park / requires 2 buttons to pickup

That's what I was thinkingponder

RE: Call Park / requires 2 buttons to pickup

I guess... Since I never use parking... Disabling DSS status under system - telephony should bring the same result but will also have an impact on call pickup with user buttons.

RE: Call Park / requires 2 buttons to pickup

They mucked up the DSS status in R10 and beyond for the park pick up operation.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Call Park / requires 2 buttons to pickup

(OP)
I think I'm going to put
TUI:NO_SINGLE_PARK_INSPECT
into the NoUser SourceNumber settingbigsmile

Thanks everyone

RE: Call Park / requires 2 buttons to pickup

I just put
TUI:NO_SINGLE_PARK_INSPECT
into the NoUser SourceNumber setting & it works great!!

RE: Call Park / requires 2 buttons to pickup

I just tell the customer that is the way it is and explain the reasoning behind it and they soon realise 2 presses is better :)

| ACSS SME |

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close