INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

VM Pro Issue

VM Pro Issue

(OP)
Hi,
Have a customer who has a call center using VM Pro and the issue is that the call center closes at 18:00 they sometimes have calls still in the queue waiting to be answered and getting queuing messages. The customer has asked is there a way when calls are still queuing when the 18:00 close time appears that any calls still queuing can be automatically sent to a message saying we are now closed and to call back tomorrow.

Thanks

RE: VM Pro Issue

It's perfectly possible to do by checking the time profile in the stillqueued entry point.

However, I ask is it the right thing to do?

Quote:


appears that any calls still queuing can be automatically sent to a message saying we are now closed and to call back tomorrow.
This sends the wrong message to all caller - i.e. "we can't be bothered to answer you today, how bothered do you think we'll be tomorrow?"
You can bet I wouldn't call back tomorrow and I'd also bet I'm not the only one who'd take business elsewhere.

Much better to stop admitting new calls to the queue at say 17:45 and handle *all* calls that are queuing in the subsequent 15 minutes.


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

RE: VM Pro Issue

great way to P**S of the customers who have been holding on for who knows how long.

what would you think if your local supermarket decided to shut the tills @ 16:00 on a Sunday & refuse to serve you even though you had already joined the Queue

I see matt has said the same thing (so star given)


Do things on the cheap & it will cost you dear

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close