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Determine if a call is on or off-net after forwarding

Determine if a call is on or off-net after forwarding

(OP)
Hello Everyone and Good Day,

When an external customer calls 800-555-1234 (Our Call Center) that call is then forwarded (via a vector) with the “route-to 71888-333-3333 (External Vendor). How can I determine if the call gets transferred out or if it stays connected through our system for the duration of the call? I'm using Avaya ASA and Avaya System Manager. Thank you..

The call flow is like this:

800-555-1234> VDN >Vector -Route-To External Provider

RE: Determine if a call is on or off-net after forwarding

probably using 2 trunks. trace it, find what trunk group/member you came in on, say trunk 1 channel 1, then stat trunk 1/1 and see if it's connected port is 1/2 or 1/3.

For PRI, you'd need network call redirection as a feature from the carrier to send them a message to say "hey! take this call on channel 1 and send it to 1-800-555-1234 and get it off my trunks!". For SIP, supporting SIP refer and probably "refer with replaces" if I had to guess.

RE: Determine if a call is on or off-net after forwarding

(OP)
Hi Kyle555,

Thanks for you response. How would I trace an external call? Would I need to trace the actual VDN.

RE: Determine if a call is on or off-net after forwarding

list trace tac xxx where xxx = trunk access code of the trunk you'd be going out

RE: Determine if a call is on or off-net after forwarding

(OP)
Awesome and thanks for your help Kyle. It actually occurred to me that this would stay on-net simply b/c we use a "7" to dial out and my route-to needs a "7" to work. Thanks again for you help.

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