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Users call another office and hear their own voicemail prompt when calling out and back in on SIP

Users call another office and hear their own voicemail prompt when calling out and back in on SIP

Users call another office and hear their own voicemail prompt when calling out and back in on SIP

(OP)
I have discovered a weird problem with a multi site location that all share a common voicemail pro.

IPO Server Edition 10.0.4.5
appx 400 IP phones at 20 locations
Centralized Voicemail Pro
SIP trunking


If Ext1000 at site A, dials the 7 digit DID for Ext2000 at site B, the calls goes out a SIP trunk and back in on the same SIP trunk. If the Person at site B Ext2000 does not answer their phone, it forwards to voicemail and the caller at Site A hears "Extn1000, please enter your password".

Obviously Extn1000 should just dial the 4 digit extn and avoid going out the sip trunk but in a network this big, users may not be aware who is on the system and who isn't.

Someone suggested this may be caused by a SIP refer message. Have any of you ever seen this? Any thoughts? I think I've seen this before on smaller systems while making test calls out of the system and back in so it might be something the SIP vendor and I are configuring incorrectly.

Thanks,
Jason






RE: Users call another office and hear their own voicemail prompt when calling out and back in on SIP

It is up to you to route the calls internally on this case. If they dial numbers within there own trunk then route it over the scn.
And yes I have seen that sort of strange stuff.

BAZINGA!

I'm not insane, my mother had me tested!

RE: Users call another office and hear their own voicemail prompt when calling out and back in on SIP

why would you even route a call out and back in, as stated it should go across the SCN dialing just the extension number

RE: Users call another office and hear their own voicemail prompt when calling out and back in on SIP

I agree Joe, but nevertheless the caller should not get his own VM prompts in that case.

RE: Users call another office and hear their own voicemail prompt when calling out and back in on SIP

I understand that, maybe a reboot may be in order

RE: Users call another office and hear their own voicemail prompt when calling out and back in on SIP

Quote:

Obviously Extn1000 should just dial the 4 digit extn and avoid going out the sip trunk but in a network this big, users may not be aware who is on the system and who isn't.

why not put in a short code for the 7digit DDI that translates it back to the internal extn number,
the cust may even thank you for this when they see that they are no-longer paying for calls to themselves smile


Do things on the cheap & it will cost you dear

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