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Call Topic inside IVR Script Flow ??

Call Topic inside IVR Script Flow ??

(OP)
Hello,

Is it possible to call Topic inside IVR Script flow if some conditions are not met ?

Thank you

RE: Call Topic inside IVR Script Flow ??

Can you tell us a bit more about what you want to accomplish? IVR script return is used to connect IVR to Task Flows and thereby Topics.

RE: Call Topic inside IVR Script Flow ??

(OP)
Hi sheldom, so you mean I can use task tag with IVR script return in order to call another topic/callflow if some conditions are met ?

Thank you

RE: Call Topic inside IVR Script Flow ??

Can you provide some details as to what you would like the IVR/task flow to do? What conditions are you talking about?

RE: Call Topic inside IVR Script Flow ??

(OP)
Ok, I will explain more..

we have configured IVR callback script, for callers who are waiting in queue there is announcement to suggest a callback (please enter your number if you want to be called back, else stay on hold...), so I configure condition in that IVR Script (digit lenght = 10)if no digit pressed by callers they go back to the queue (call Topic that is redirecting to previous Call-Flow).

RE: Call Topic inside IVR Script Flow ??

Just setup the IVR within your task flow using IVR script return and have the IVR timeout return to the task flow, back to the queue. You will need to make sure your Task Trap is placed correctly.

RE: Call Topic inside IVR Script Flow ??

(OP)
Thanks sheldoom, task trap is for detecing loops in the Flow right ?

RE: Call Topic inside IVR Script Flow ??

Correct, the task trap will cause the call to only check conditions after the task trap, rather than check the entire task flow.

RE: Call Topic inside IVR Script Flow ??

(OP)
thanks sheldoom, I apreciate your support & help..

have a good day

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