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Hi Guys, For one user i am havin

Hi Guys, For one user i am havin

(OP)
Hi Guys,

For one user i am having to assign a skillset.

Below is the error messaging that appear at the bottom on the screen:

Error: Unable to save the users skillsets.-2147221501:There is already a record in the system with the same number. Please choose a different number. [3]:IceUsers.Users.1

When i try assigning this same skillset to another agent , everything works.


Could you help me fix this issue ?

Look forward to your reply.


Thanks !

RE: Hi Guys, For one user i am havin

Have you tried removing the Agent ID and adding it back?

RE: Hi Guys, For one user i am havin

(OP)
Hello,

This is what i ve done, but still don't know the cause of this issue .


Thanks !

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