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help understanding 911 route

help understanding 911 route

(OP)
trying to find the missing piece herelist ars analysis does not have a dialed string of 11, but does 911, which has a call type of svcl and route pattern of 1

however, if I dial 911, and trace the trunk access code, I can see the following:
dial 911# route: ARS
route-pattern 9

if ars analysis shows a route pattern of 1 for 911, how is it going to route pattern 9? I must be missing something obvious

RE: help understanding 911 route

Could you display that part of the ARS table? I would be curious to see what it looks like. Do you put in a number to access the ARS table or are you just dialing 911 when you life the handset?

RE: help understanding 911 route

Check your dial plan.

RE: help understanding 911 route

disp ars digit-conversion 11

-CL

RE: help understanding 911 route

(OP)
we just lift the handset and dial 911. For normal numbers we start with a 9 then the number.

display ars digit-conversion 11
matching pattern 11
min 2
max 2
del 2
replacement string 911
net ars
conv n

list ars analysis
dialed string 911
min 9
max 9
route pattern 1
call type svcl
ani req n

yet somehow tracing the call goes out route pattern 9, not 1

RE: help understanding 911 route

are you sure there is not an entry in ars for 11, then route pattern would insert the 9

RE: help understanding 911 route

Status the station, See what Network Region the Station is in, Look at the Network Region to determine the location, display ars analysis 911 location X where X is the location from the network region.

RE: help understanding 911 route

(OP)
no entry in ARS for 11. All entries in ARS show a route pattern of 1 - is this a bug?

list ars analysis Page 1

ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node ANI
String Min Max Pattern Type Number Req

13062228173 11 11 deny fnpa n
2 7 7 1 hnpa n
3068194327 10 10 deny fnpa n
3 7 7 1 hnpa n
4 7 7 1 hnpa n
5 7 7 1 hnpa n
6 7 7 1 hnpa n
611 3 3 1 svcl n
7 7 7 1 hnpa n
8 7 7 1 hnpa n
811 3 3 1 svcl n
2819531 7 7 deny hnpa n
9 7 7 1 hnpa n
911 3 3 1 svcl n

display ars analysis 911 location X presents:
"Multiple locations feature not assigned"

RE: help understanding 911 route

do a list locations and if you have some for example cha ars ana 11 location 2, the entry could be in a location table

RE: help understanding 911 route

(OP)
list locations shows 4 locations, location numbers 1, 2, 3 and 4

however, if I try "cha ars ana 11 location 1" or 2, 3, or 4, it each returns:
Multiple locations feature not assigned

RE: help understanding 911 route

ok thanks just change ars ana 11 then

RE: help understanding 911 route

(OP)
the strange thing is that ars ana 11 shows 911 using route 1. But if I trace a call to 911 it uses route 9

display ars analysis 11 Page 1 of 2
ARS DIGIT ANALYSIS TABLE
Location: all Percent Full: 3

Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
14893572351 11 11 deny fnpa n
2 7 7 1 hnpa n
4893572349 10 10 deny fnpa n
3 7 7 1 hnpa n
4 7 7 1 hnpa n
5 7 7 1 hnpa n
6 7 7 1 hnpa n
611 3 3 1 svcl n
7 7 7 1 hnpa n
8 7 7 1 hnpa n
811 3 3 1 svcl n
2815798 7 7 deny hnpa n
9 7 7 1 hnpa n
911 3 3 1 svcl n
n

RE: help understanding 911 route

Is that your complete ARS table? Interesting thing is that I don't see a route pattern 9 in there. Do you have something setup for route pattern 9?

RE: help understanding 911 route

I'm curious, could you display your aar table? list aar anal.

RE: help understanding 911 route

If it doesn't show up in your aar table, I'm willing to bet that your 911 is set up as a VDN. Do a list vdn and look for 911.

RE: help understanding 911 route

(OP)
Full ars below. When I look at route pattern 9 I can see that's how it gets to the current trunk. My goal is to change the delivery of these calls to another trunk

nothing for 11 or 911 in list vdns :(

list ars analysis Page 1

ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node ANI
String Min Max Pattern Type Number Req

15555555555 11 11 deny fnpa n
2 7 7 1 hnpa n
5555555555 10 10 deny fnpa n
3 7 7 1 hnpa n
4 7 7 1 hnpa n
5 7 7 1 hnpa n
6 7 7 1 hnpa n
611 3 3 1 svcl n
7 7 7 1 hnpa n
8 7 7 1 hnpa n
811 3 3 1 svcl n
5555555 7 7 deny hnpa n
9 7 7 1 hnpa n
911 3 3 1 svcl n


list aar
list aar analysis Page 1

AAR DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node ANI
String Min Max Pattern Type Number Req

333 6 6 98 aar n
334 6 6 200 aar n
335 6 6 98 aar n
3 7 7 254 aar n
4 7 7 254 aar n
5 7 7 254 aar n
555 6 6 110 aar n
6 7 7 254 aar n
660 3 3 201 aar n
676 6 6 111 aar n
661 3 3 99 aar n
7 7 7 254 aar n
757 3 3 201 aar n
8 7 7 254 aar n
9 7 7 254 aar n

RE: help understanding 911 route

well at this point just modify route pattern 9 to mirror route pattern 1, someone is weird as I cannot see how it would go out on route pattern 9

RE: help understanding 911 route

(OP)
The bizarre piece is that route pattern 1 is empty. No config if I run display route pattern 1

RE: help understanding 911 route

it has to be going out on another ars location table then

RE: help understanding 911 route

do a list trace station and post results

RE: help understanding 911 route

(OP)
TRACE STARTED 12/12/2017 CM Release String cold-00.0.441.0-23523
dial 911# route:ARS
term trunk-group 23 cid 0x2f00
dial 911# route:ARS
route-pattern 9 preference 1 location 2 cid 0x2f00
seize trunk-group 23 member 1 cid 0x2f00
Setup digits 911
Calling Number & Name 5555555555 NO-CPName
Proceed trunk-group 23 member 1 cid 0x2f00
Alert trunk-group 23 member 1 cid 0x2f00
active trunk-group 23 member 1 cid 0x2f00
idle station 555 cid 0x2f00

RE: help understanding 911 route

(OP)
any thoughts? could this be a CM bug?

RE: help understanding 911 route

ars ana location 2, this is where it is being done

RE: help understanding 911 route

(OP)
display ars analysis location 2
Identifier command word(s) omitted; please press HELP

Press HELP:
Enter digits between 0-9, '*', 'x', or 'X', ['location' (1-250 or 'all')],
['min' (1-28)], ['schedule']

if I try:
display ars analysis location 2 2
Multiple Locations feature not assigned


and list ars analysis location 2:
Multiple Locations feature not assigned

RE: help understanding 911 route

clearly your trace shows it going out location 2 route-pattern 9 preference 1 location 2 cid 0x2f00
seize trunk-group 23 member 1 cid 0x2f00

RE: help understanding 911 route

(OP)
it seems straight forward, but how can I view/change the ars analysis for location 2 if multiple locations feature is not assigned?

RE: help understanding 911 route

can you do a display locations? if not I would reach out to avaya

RE: help understanding 911 route

(OP)
display locations
This system is restricted to authorLOCATIONSs for legitimate business purposes.

ARS Prefix 1 Required For 10-Digit NANP Calls? y

Loc Name Timezone DST City/ Proxy Sel
No Offset Area Rte Pat
1 Corporate + 00:00 1 306 99

RE: help understanding 911 route

weird never seen that message before, are you able to do a change locations and add another location number?

RE: help understanding 911 route

(OP)
no luck, it only allows me to modify the existing location, no blank lines to append another location to

RE: help understanding 911 route

Your syntax is wrong. "change ars ana 1 loc 2" or "change ars ana 9 loc 2"

-CL

RE: help understanding 911 route

(OP)
Hi lopes1211,

I tried both commands but received the following each time:
Multiple Locations feature not assigned

RE: help understanding 911 route

(OP)
just to update this post, I opened a ticket with last week and have not made much progress with Avaya.
one thing that led to different results was changing the ip-network-map to use 1 instead of 2. After that, calls no longer went out the old route pattern, but the call failed (likely due to a missing configuration related to the network region

However, they have been unable to advise on why/how the 911 calls are using the particular trunk that they are on network region 2. Ultimately I would like to use the trunks attached to network region 1, but am unsure what needs to be done

RE: help understanding 911 route

now do a list trace station and post results

RE: help understanding 911 route

(OP)
TRACE STARTED 12/19/2017 CM Release String cold-00.0.441.0-23523
dial 911# route:ARS
term trunk-group 2 cid 0x2f00
dial 911# route:ARS
route-pattern 3 preference 1 location 2 cid 0x2f00
seize trunk-group 2 member 1 cid 0x2f00
Setup digits 911
Calling Number & Name 5555555555 NO-CPName
Proceed trunk-group 2 member 1 cid 0x2f00
Alert trunk-group 2 member 1 cid 0x2f00
active trunk-group 23 member 1 cid 0x2f00
idle station 555 cid 0x2f00

RE: help understanding 911 route

so on the new route pattern now, make it the same as the old one

RE: help understanding 911 route

(OP)
so essentially the only way to make this work is to move all the phones to the other network region? are there any other factors to consider, since all of our IP phones are currently on the other network region?

whats interesting is that the network region currently used leverages a gateway at our datacenter, when there is also another gateway at our local office

RE: help understanding 911 route

seeing you do not have multiple locations enabled then just change your current network region to use location 1

RE: help understanding 911 route

(OP)
just to circle up on this:

the issue was that multiple locations was not enabled as a system feature, but was on a previous version of CM that was migrated from. So all of the translations were carried over but not the feature itself.

As soon as the feature was enabled we could then see all of the ars configs for multiple locations and everything matched up with what we were seeing in the traces

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